Communication problem about payment

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  • Updated 2 years ago
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Dear brethren in Christ

 

Last week I sent a wire transfer. Then, I wrote  2 e-mails( sdrspecialtasks@us.ci.org and reply to ciinfo@compassion-intl.com) to let you know how to distribut the funds.

 

I was waiting for your confirmation.

 

I saw on my web account that it’s not regularized yet.

 

Could you help me , please ? 


As I live in Brazil, I can ́t call you. 

 

Thank you for your understanding.

 

Together in Christ

 

Noemi Esmerio

 

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Noemi Esmerio

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  • worried

Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Noemi! Thank you so much for partnering with Compassion! We are happy to help! Wire transfers can take up to fifteen days to show up on your account. If you sent it last week, it could be that the wire is still being processed. In addition, we are going through system upgrades and there are currently delays in donation processing. Honestly, it could be another week before this donation is fully processed and on your account. I will check back next week and will update you on the status of your donation. God bless you!
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Noemi, I just wanted to let you know that I am still checking on this. I do not see this wire transfer as having come through yet but as I mentioned, processing is regrettably very delayed right now due to system upgrades. I will continue to keep you updated. 
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Susan, Sponsor and Donor Relations, Social Media

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Noemi, I just took a look at your account and your wire transfer has been processed and posted your account as of 8 February.

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