Compassion app info keeps changing

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  • Problem
  • Updated 2 years ago
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Hey Compassion people!

We don't use the Compassion app very much, but we just took a look at it, and the information on the app is different than on the website. The app does not say that either of our child's mothers are alive and the father's employment sometimes says what their work is, and sometimes does not.

Just wanted to check that the website is true, and let you know about the app. Thank you!
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Tim and Jen Shaffer

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  • confused, worry?

Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Tim and Jen! Thank you so much for bringing this to our attention! So just to clarify, when you look at the information under "Parents" and "Employment" on the app it is often blank? Or does it just show something different from what it would say on a computer? 

It looks like both of your children live with their biological mother and father. Janeth's father is a farmer and Jude's father is a laborer. 
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Tim and Jen Shaffer

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Hi Susan! It looks like the Employment is supposed to say the father is employed, and also, the father works as a etc. But sometimes it only says the father is employed, and not what his job is.
The Parents info only tells about the father, nothing about a mother is mentioned.

And thank you for double checking on our kids! You guys are great!
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Chantel

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I noticed that the app has been updated and there is a new Inbox icon. Very convenient! I suppose this is going to be like an Inbox on email but I did not see any letters listed there when I went to it. I un-installed and re-installed the app because that usually works for me when there are updates but it did not help this time.
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Susan, Sponsor and Donor Relations, Social Media

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Chantel, this was a feature of the app that we have been planning and accidentally released it before it was ready. This is why it was blank. I'm so sorry for our error and the confusion it caused! We are always working to make the app better. Stay tuned for this new feature in the future!

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