Compassion experience sponsor

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I sponsored a child at the compassion experience 3 weeks ago. I still haven't been charged or received a donor number so i can make an online account. How long does this typically take?
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carmen drew

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Posted 2 years ago

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Sarah Heacock Schreffler

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I sponsored at a Compassion Experience on October 29.  I got my sponsor number in email on November 16.  -- so just at 3 weeks.  Hopefully you will get yours any day now!  HOWEVER! You can write the child using the child ID even before you get access to the computer. Just send it in the mail.  I was too excited to wait so that is what I did.
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Carmen! I don't see that we have created an account for you yet, but that doesn't surprise me if you started the sponsorship at the Compassion Experience just a few weeks ago. It often takes several weeks to set the sponsorship up when it is done through an event. We have to wait for the packets to be mailed to our office in order to process the new sponsorships. Your account should be created for you very soon though!
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carmen drew

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Thanks! I just wanted to make sure our boy knew he is getting sponsored. I already filled out and sent the information card we received in our packet that day to him through the mail. And that will go ahead and go to him even if I'm not in the system yet?
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Susan, Sponsor and Donor Relations, Social Media

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Carmen, your boy will know real soon! :) You are more than welcome to go ahead and write a letter! Please put his name and number at the top and send it to: 

Compassion International
Colorado Springs, CO 80997-0004
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carmen drew

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Thanks! I sent the info card about my family that came with our sponsor package, along with a picture to John. Any news on if we are in the system yet? We are sponsoring John from Haiti (HA-709-0803)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Carmen! I haven't seen Jean Baptiste placed on your account yet, but it should happen very soon. Thank you so much for writing to this sweet little dude already :)!
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carmen drew

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Thanks for your quick reply. I just wanted to make sure he wasn't back up on the website for someone else to sponsor. I fell in love with his sweet pic at the compassion experience. My girls and I are looking forward to getting to know him!
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carmen drew

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The payment went through on our acct. does that mean I have a number I can use to log in and make payments and write to John?
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Carmen Smock Drew

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I understand. I just want to make sure we still have him as our sponsor child, and that he is in the program even though I can't make a payment yet since he isn't showing up.
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Carmen Smock Drew

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Any news on our sponsorship going through? Nothing is showing up yet
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Shannon Massey, Employee

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Hi Carmen! Thank you so much for your kindness and patience during this time. I see that John is still in a pending status on your account. As Haley said, we are very behind due to having to close India. I am so sorry about this delay. Hang in there with us! 
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Carmen Smock Drew

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It's ok. I just want to make sure he's still ours ☺️ We can still write him letters correct? And how should I go about paying his sponsorship? Do I wait until he is on our account?
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Shannon Massey, Employee

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Hi Carmen,

Great news! I see that John was successfully added to your account this morning! :) Congratulations, and again thank you much for your patience! For further contributions, we can set you up on automatic withdraw using your card ending in 1324 that you used for your initial contribution, you may go online and make your contributions there, or you are always welcome to call the call center and on of our representatives will be happy to assist you. Please let me know if you need any assistance with this and I will be happy to go into further detail on whatever works best for you. Our number, in case you would like to call is 1-800-336-7676.

You are also welcome to begin writing John. You may do so online at Compassion.com, or you may do handwritten letters and send them to the address below.

Compassion International
Colorado Springs, CO 80997
 
Please note that in order to make contributions or write your kiddo online, you will need to register your sponsor number, or email and create a new account, if you have not done so already. 

Have a blessed day! :)

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