Compassion International Lost My Sponsored Child's Birthday Gift!

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  • Updated 4 years ago
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I live in New Jersey, and on June 12, 2016, I sent a $20 check enclosed in a Compassion birthday card for my sponsored child to Compassion International in Colorado Springs, Colorado. I called Compassion on June 22, 2016, and they said they have not received the check. What is wrong with Compassion International? Compassion advised me to send the check in June for my sponsored child's birthday, which is in August . . . and now they can't find the check!! What is really going on!!??? Very dissatisfied with Compassion International! I want this problem resolved so that my sponsored child doesn't think that I forgot her or ignored her on her fifth birthday! What a terrible thing to do to a five-year-old child. Compassion - find that birthday card with the $20 check inside!!!!!!! Totally upset, Carolyn Hayes Sponsor Number:3888969-0
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Carolyn Hayes

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  • Frustrated with Compassion International

Posted 4 years ago

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Beth

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Carolyn, I, too, am another sponsor. I understand your frustration, but it is very possible that Compassion never received your check. I have personally experienced several instances of mail not arriving at its destination, or getting lost and showing up much later than would be expected. Does Compassion show record of the birthday card? No matter where the card and check are, we need to remember that people who work in both the postal system and Compassion are human just like us, and we need to extend them the same grace that we would want. If you're concerned about the check, you could always do a stop pay and issue another one or make the gift online. I'm sure your child will be delighted that you thought of her and remembered her birthday, even if the card does arrive late.

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