Compassion is dishonest

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  • Updated 1 month ago
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Why does compassion add kids to your sponsorship list without asking you!?! This is very dishonest and makes me not want to give to your organization anymore.

Please remove Syena Veronika Kakunsi from my list. I don't know who this child is and I did not agree to sponsoring her.

This is very dishonest of your organization.
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Allison

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  • frustrated

Posted 1 month ago

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Richard Despres

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Hi Allyson,

Just another Sponsor here. Well I cant say with a hundred percent accuracy I think I can safely assure you a mistake was made. As many children as Compassion's system handles mistakes do happen. Being early on a Saturday it may take a little while before you get a response from a Compassion representative. I have been a sponsor with Compassion for many years and have and currently do sponsor a number of children. I participate in the events they put on in my area of the world to help educate and attract new sponsors. Over the years mistakes have been made and shown up on my account. In every case the problem is always resolved. I can understand your anger and frustration with this. But please give them the time and opportunity to correct this mistake. Neither of us want to see your sponsored children suffer because of a clerical mistake. Your sponsorship is doing wonders in the life of a child along with positively effecting siblings and parents. This is such a needed and  wonderful ministry that Compassion has and you are a needed part of it. Especially to the ones whom's lives you have made a unforgettable impact. Please be patient, they will resolve this Allyson.

Have a wonderful Day
Richard Despres
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Allison

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Thanks, sorry. Didn't know these were public posts.  I thought I was emailing compassion.  
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Stephen Dressenof

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Dear Allyson Compassion's mission is to see that every child is sponsored so it could be that your child and the family moved out of the compassion program area or graduated or they were not going to school or church enough or maybe a natural disaster happen displacing them the child they gave you have 30 to prayerfully consider accepting this new child instead you resort to trying to tear down an organization not knowing the whole story
(Edited)
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Elizabeth Pease

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She is not trying to tear down the organization. They could have at least explained to her why they just gave her another child without saying what happened to the original.
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Stephen Dressenof

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I agree and they will on Monday just call the 1800 number
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Leah, Employee

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Hello All! I appreciate your love and support for our ministry! We could not do the good work of serving these children without our amazing sponsors. This was clearly a misunderstanding. As I explained to Ally, we did send out letters to communicate. I understand though that sometimes things are missed and we all probably get a lot of mail we don't pay attention to. Compassion always wants to be transparent and honest with our supporters. We are not trying to acquire sponsors through dishonest means. We always consider our supporters and their preferences before making decisions on our processes. Our supporters are our partners in releasing children from poverty in Jesus' name. We want everyone that sponsors a child with our ministry to do it because they choose to and to feel joy about it. 
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Leah, Employee

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Good Morning Ally! I am sorry for the confusion about Syena. At the time Erika left Compassion's program, we sent you a letter explaining that we had a child on reserve for your consideration. The letter explained that you were under no obligation to sponsor this new child but that we would need to hear from you if you decided not to continue sponsorship. Please understand that it is our heart to get children sponsored, but we in no way want to offend anyone in doing so. In fact, we adopted the above procedure at the request of many of our sponsors. Missy has removed Syena from your account. I submitted a request to refund the $38 donation that was processed on, April 5, 2019, for her support. I have also update your preferences so that in the future we will not send out a child for consideration. We are so grateful for your sponsorship and support of Compassion. Please accept my apology. I appreciate your understanding. 
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Allison

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Hello.  Sorry that this was posted publicly.  I thought that I was sending this to compassion directly and not a message board.  But since you responded here, so will I. Feel free to email in the future. 

Could you explain where this letter was sent?  I have my account set up for email only and did not get any emails.  

If you send a letter, and someone doesn't respond....you should do nothing until you hear from them.  You don't assume that they would like to replace their 17 year old compassion child with a 4 year old that they will have to sponsor for many many years to come.  

If you are going to randomly assign children, at least match the age to the child that they lost.  That is where my biggest frustration comes from.  I feel compassion strategically added a 4 year old to my account because you saw my time to sponsor was almost up.  

I do not agree with your procedures or the lack of attempts to get in touch with me.  I'd love for you to email me more about this process.

Thanks.
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Leah, Employee

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Hello Allison! We sent out a letter to the mailing address on file for you on, February 26, 2019, this was the letter advising that Erika would no longer be attending our program. We then sent out the packet of information for Syena on, March 8, 2019. The letter explains that this child on reserve for your consideration. It goes on to explain that you are under no obligation to sponsor the new child but that we would need to hear from you if you decided not to continue sponsorship. Otherwise, the new child does get added to the account. Again, we have adopted this process at the request of many of our supporter's. We do heavily weigh the feedback we receive from our supporter's before making the decisions on how to handle the processes that are currently in place for our ministry. Please be assured, that I have passed along your feedback. Other child sponsorship organizations also have this process in place when a child leaves the program. Our heart is to serve children that are living in poverty and to find sponsors for the children that are in need of one. However, we do not intend to offend anyone in doing so. I have updated your account preferences, so that in the future when one of the children leaves the program, you will not receive a packet of information for a new child and there will not be a child added to your account. I have also requested a refund on your account and we have removed Syena. The system randomly chooses a child based on need. However, if you would like, we are able to set a preference for gender, age and country in the system as well. I am truly sorry for any inconvenience that we have caused you. We are very grateful for your support. 
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Elizabeth Pease

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Nice explanations, Leah! I hope Ally understands now.