Compassion Program

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

Hi I sponsored Gloria NYakinya yesterday at church and made my first payment, the payment was made with cash, but when I go to my cart it's asking for my first payment which I already made and plus it want allow me to write a letter because it says I am not sponsorin a child. Please look into this for me. Thanks
Photo of Katrina Seay

Katrina Seay

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Hi Katrina! I am so sorry for the confusion in setting up your automatic withdrawal and trying to write Gloria online. I can assure you that we do indeed have Gloria on your account. Since you just started your sponsorship at church on Sunday, your first donation and the card you filled out haven't made it back to our office yet. Once they do, that cash donation will be credited to your account for June. You were just on the ball and called to set up the account over the phone instead! You must have been excited :). I did fix the account so that you can write to Gloria and see her on your online account now. My recommendation would be to wait until you see your account indicate your next donation is needed in July before setting up your automatic withdrawal to keep it from processing another donation. You can see when your next donation is needed on the Account Summary page :). I'll be on the look out for that cash donation to be credited to your account as well and will let you know once it is.

This conversation is no longer open for comments or replies.