Completed letter pulled back into translation

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Good morning. I noticed a previously complete letter from my child Prisca that I received last month (5/12) has now been pulled back into translation (on 6/13). I already have a copy printed out, so I don't need it emailed. Just curious as to why that happened. :). Thank you!
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Posted 4 years ago

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Photo of Emily


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Hi Tammy! We run a report regularly to grab any letters that may have slipped through to sponsors accounts not fully translated or not translated at all by mistake and are pulling them back into translation. It sounds like our system saw yours as a letter that might have not been fully translated and is spot checking it to ensure it was done correctly for you. I would not worry about it and once it's been fully translated again for quality, you're welcome to go back to the letter and see if anything was adjusted :). 

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