Concern about kids photos not being current

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
I'm concerned because I have been in the program 3 years and yet your website is still showing the same old photo from 3 years ago for both my children. I have written before and asked you guys to update the photo. You sent me one that you said is current but yet when I go to the website the same old photos from 3 years ago are there. I suggest that new photos be updated on website a minimum of twice a year. When you dont do this, i start to loose some trust in the program.
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S. Walker

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Posted 2 months ago

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Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

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Compassion updates photos once every 2 years. If you need twice a year updates of photos you need a different program than this one.  However, if they have sent you a updated photo that is not showing up on your online program, you might need to force a reload on the website as the photos may be caught in the cache of the website.

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Sarah, Official Rep

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S Walker, I sincerely apologize for the confusion with these photos. I would agree with Sarah that you may want to try reloading the site, and would ask if you can send me screenshots of the photos you are currently seeing on the website. I would really like to look into this further for you and get the issue resolved so you are able to see the updated photos of your children as they arrive.