Concern over lack of Response

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  • Updated 4 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Child has sent two letters since this post - one in late August and one in October.

My family sponsored a child back in April/May and then we wrote him a letter. We still have not received a response. I have read some of your responses to other and if I understand correctly, you went to a digital system in April and it should be weeks vice months to hear from our sponsored child. My kids ask everyday if Ferege has written them back. Thank you. Dana
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Dana Fowler Shutt

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Posted 4 years ago

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heather o

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Dana, the new letter system has had some unanticipated issues that Compassion is working hard to fix. This can be expected with any process change, but unfortunately it has caused a bit of a back up in the letter processing and they have had to revert back to manually processing letters at this time. This causes the letter process to take at least a couple of months to reach your kiddo and vise versa. You should be receiving your first letter by about 4 months from sponsorship date. If you don't the staff will do an inquiry for you. I have been sponsoring with Compassion for 3 years and I cannot say enough about the awesome job they do helping these wonderful kiddos. Waiting is hard, I know my kids are the same way! Thank you for blessings your child with your letters, love, and sponsorship. Hope this helps! GOD BLESS!
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Katherine

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Hi Dana! Heather's response is exactly right. We do have a backlog of letters that are waiting to be translated and I'm sorry about the inconvenience. I do have some good news for you though! Ferege has already written two letters for you and you should have at least one of them soon! Again, I'm so sorry for the wait and I pray this will not discourage you. Your letters are a blessing to this sweet boy. God bless you!

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