Confirming Sent Letter

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  • Updated 11 months ago
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Hello! I just wrote our sponsored child in our Compassion App and it is not showing up in the letter history. I didn’t know if it took some time before it registers there or if it didn’t go through and i need to redo it. Thanks for any help.

Also on our child’s most recent letter sent to us there is an “X” and i cannot open it. Any idea what that means?
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Emily

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Posted 11 months ago

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Shannon Massey, Employee

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Good morning Emily, 
I am so sorry for the confusion on these two letters! I do see that both your letter from your child, as well as your letter written on 12/4/17 are in translation. The letter will not be available for you while it is in translation but will reappear once it is ready. We recently moved to a brand new translation software so you may see a few small delays for just a little bit, but we anticipate once the learning curve is over that it should work wonderfully. :) Thank you so much for blessing your sweet child with letters! Please let us know if there is anything else we can do for you! 

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