Confused

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  • Updated 3 years ago
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Archived and Closed

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I had 4 letters in translations and now they have completely disappeared and they do not even appear on my writing history. We're have they gone?
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Marcela

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  • Confused, anxious, sad

Posted 3 years ago

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Debbie Skacel Tovar

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According to people on the facebook group, the writing part of the website is having some serious problems this weekend.  No one has been able to send letters, so your problem is probably part of that.  I would suggest trying again on Monday.  It seems this new system is suffering yet another problem or they have it down because they are working on it.
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Sarah, Official Rep

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Hi Marcela! I am so sorry for the confusion and worry that this situation probably caused you over the weekend :(. Three of the letters you are talking about are still in translation, even though they aren't showing up on your account. The other letter has actually completed its journey through the system and is currently waiting for someone from Freddy's center to pick it up and deliver it! Not having letters show up with their current status or in the letter history is something we are aware of and are working to fix.

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