Contrband in a letter

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I received a letter from CI saying they could not send my letter to my child in Bengladesh because I included a prohibited item. They did not tell me what it was and basically castigated me for not following their guidelines, which I made every effort to do. I cannot know if they do not tell me what I did wrong. I don't expect and answer to this question as I wrote to them and never heard back from them. I'm begining to doubt how honorable this organization is. I had trouble with World Vision and had to withdraw from them. I expected better from CI.
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loistone

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Posted 2 years ago

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Christina, Employee

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loistone, I am deeply sorry for the confusion and concern this notification has caused you. Please know that our heart for these letters are to inform our sponsors of our letter writing guidelines, and they are in no way meant to make anyone feel bad. I'm so sorry if that was the impression given through this letter. Additionally, we have become aware that many of these undeliverable notifications have been sent out by mistake. In our system, it is as easy as checking a box to send out this notification, and we have seen that many have been sent due to either a system error or human error. I have looked at the letter you sent to Mehedi, and I do not see anything wrong with your letter to your sweet boy. Please rest assured that your wonderful letter will indeed be sent to your boy. Please disregard this undeliverable notice that you have received. Please know that we are working diligently to resolve this issue of notices being sent by accident. I am so sorry for the concerns you have that have caused you to doubt the integrity of Compassion. We sincerely look forward to the opportunity of proving our credibility and our heart for the many children and sponsors we serve.
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loistone

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Thank you for so thoroughly answering my letter. I am relieved that there was nothing wrong with my letter. I hope that Mehedi will receive it soon. He has written twice to me and I finally found time in my busy work schedule to write him back over the holidays. You have restored my faith in Compassion. 

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