Correspondence Child No Longer On My Account

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Hello:) I am writing to inquire about one of my correspondence children who are no longer on my account. She just disappeared and I would like to know why. Here name is Emane and she is from Ethiopia. Any info would be great. Thank you.
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tammyb

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Tammyb! I am so sorry Emane has disappeared from your account :(. We were informed this week that her sponsor has decided to take the writing relationship back over. Though I know you have to be heartbroken to lose her, it is a blessing at the same time to know her financial sponsor wants to be more engaged with the relationship. Your own letters will be treasured for the rest of her life, and I know she won't forget the difference you made in her life. We just have to pray that her financial sponsor is able to help continue encouraging her as she grows older.
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Rhonda

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Sarah, why isn't it possible for Tammy to continue to write to Emane? It seems a shame she has the relationship with the child but has to stop due to the sponsors changing their mind! Its also a shame and disappointing to read that Tammy find out through her enquiry
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Sarah, Sponsor and Donor Relations, Social Media

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Thanks, Kristen, for helping answer Rhonda's question over the weekend! Rhonda, Compassion fosters one to one relationships between the child and the sponsor, which is why there cannot be more than one sponsor/ correspondent writing to the child at the same time. Sadly, part of being a correspondent is knowing that a day may come where that relationship may end. However, like with all of life, we have to take the opportunity the Lord is blessing us with to encourage and bless others as much as possible while we have the chance. I know Tammy made a difference in Emane's life, and that her letters will continue to bless her for years to come. We do call when these situations happen, but Tammy noticed the change before we were able to make the call out to her.
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tammyb

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Hi Sarah & Kristen :)

Thank you for responding to my inquiry. I am sad to know that I will no longer be able to correspond with Emane, but I am aware that the sponsors have a right to request taking over letter writing when ready. However, my only concern is that I was not informed before she was taken off my account. Whether I came across her disappearance first or not, I believe it would have been courteous for Compassion to at least send me a letter in writing by mail and then after a minimum of 10 days, remove Emane from my account. This would allow enough time to receive notification by mail and even time enough to send Emane a final letter.

Another alternative would be to attach a note under her name in my online account (highlighted in yellow maybe) informing me that she is soon to be removed as a correspondence child within x amount of days (10 days for example) because her sponsor has decided to take over letter writing. As Kristen stated, since "obsessively some of us check our accounts, we sometimes notice before they can even contact us.;)", I would have seen the highlighted note under Emane's name and had the chance to say goodbye through a final e-mail letter.

These are just a couple of suggestions since we Correspondence sponsors love these children, enjoy writing to them, get excited to hear from them, and put in work to build relationships with them.

I will continue to keep Emane in my prayers. Once again, thank you both for the responses. God bless you. 
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tammyb

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Thank you, Rhonda! Yes, I was in fact working on building a relationship with Emane and it is a bit disappointing to be cut off so abruptly. Thanks for understanding my concern. I offered a couple of suggestions to Sarah and Kristen that will hopefully be helpful in Compassion's future procedure for removing Correspondence children.
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Susan, Sponsor and Donor Relations, Social Media

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tammyb, we actually just changed our procedures to call correspondents before removing children from their accounts and we changed our procedures out of respect for correspondents like you who check your accounts regularly. We so appreciate all that you are doing for the children and we feel that you deserve to receive adequate warning before we remove your child from your account. Regrettably, in the past, I know it has been difficult for us to justify adding extra features (like what you suggested on the website) for this free program. I will certainly pass along your feedback though! 
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KristenH, Champion

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Susan, I think that's a great change. It's always hard to see that a face is missing from your account and not know why!

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