Correspondent Child

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  • Updated 1 year ago
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Hi,

I received my second correspondent child last night, I think I requested a third child also. Where am I on the waiting list? Also, my new child isn't showing up on the compassion app. How do I fix that?
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Grace

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Posted 1 year ago

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Rachel Hoffman

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Hi Grace! I'm just another sponsor, so I don't have most of the answers you're looking for, but I have had the same issue with the app that you're having. When my new child wasn't showing up in the app I found that if I logged out and closed the app and then reopened and logged back in it would reload all my kids including the newest missing one.
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Eleanor Clark

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is Elianny DR083700035 a new correspondent child she isn't on my account if she is I got a letter from her
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Grace! Your last request is number 236 on the waiting list. Rachel is correct; you should be able to log out of the app and log back in to pull your new child's information into the app.
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Sarah, Sponsor and Donor Relations, Social Media

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Eleanor, yes, Elianny is your new correspondent child. I'm sorry that she isn't showing up on your account right now. We will get her on your account as soon as possible :).
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Eleanor Clark

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Can you tell me when Elianny DR083700035 will be on my account it has been 4 weeks now.
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Shannon Massey, Employee

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Eleanor, 
I am so very sorry for the delay in this. I have just contacted our tech support team to see if there is something holding this up. Thank you so much for your patience! I pray that she will be viewable on your account shortly! 
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Eleanor Clark

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ok thank you
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Eleanor Clark

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Is Maria a new correspondent child I got a letter from her to her number is HO027800514 If she is can I get her pictures to
(Edited)
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Shannon Massey, Employee

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Hi Eleanor! It looks like this little sweetie is your new correspondent! Yay! :) I have sent a request to our tech support team to have them fix her account so that you will be able to see her online, as well as emailed you her photo. Please let us know if there is anything else we can do for you! 
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Noelle

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Good morning! I asked to be put on the waiting list for two more correspondent children (girls only). However, if there are any little guys (ages 5-8, any country) who need someone to write to them, I would be more than happy to! Thanks!
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Susan, Sponsor and Donor Relations, Social Media

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Hi Noelle! As you requested, I have added another request for a boy ages 5-8 from any country for you. :) 
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Elizabeth York

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Hi! Could you please let us know where we are on the wait list? The account is Brandon and Elizabeth York and our sponsor number is 06396954. Thank you so much for your help!
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Sarah, Sponsor and Donor Relations, Social Media

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Elizabeth, your requests are numbers 462 and 463 on the waiting list.
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Elizabeth York

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Thank you Sarah! God bless!
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Grace

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This reply was created from a merged topic originally titled Correspondent Child.

Hi,

Can you please tell me where I am on the waiting list for my correspondent child? Also, please change my request for it to be a girl.
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Sarah, Sponsor and Donor Relations, Social Media

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Grace, your request is number 498 and I have taken care of updating the request to a girl.

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