Correspondent Child missing on my account

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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Hello - Our dear Cristian David Ordonez Mendoza (EC1120544) from Ecuador is missing from my account page. Could you tell me what has happened? If he has lost his paying sponsor I would like to be considered to sponsor him. If he has left I would like to know what has happened. Thank you so much and please know I am praying as you go through the systems change.
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David Robinson

  • 129 Posts
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Posted 2 years ago

  • 1
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Sarah, Sponsor and Donor Relations, Social Media

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Hi David! Please don't be alarmed about Cristian. He is still in the program and still on your account :). We are moving to our new system this week and there have been some issues with information loading correctly on the website and app. We are aware of these issues and are working to correct them as quickly as possible. You should see him on your account once the issue is fixed.
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David Robinson

  • 3 Posts
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Hi Sarah - I was so hoping this was the issue. Thank you so much. Know many are praying for all of you.
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heather o

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Hello! My precious Aracely from Bolivia has disappeared from my account. Could someone please let me know what is going on? Thanks and God bless!
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Heather, Aracely's financial sponsor just canceled the sponsorship, which is why she isn't showing up on your account any longer. I am so sorry this happened!
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heather o

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God's timing is amazing to me. We received news of a blessing on Saturday that now will allow us to pick her up. Can you please add her to our account with the same payment date and plan? Thanks and God bless!
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Madison

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Wow, God is so amazing isn't He? That is so awesome! I am happy to help you add Aracely to your account. Since you do make your contributions through your checking account, you will need to give us a call in. Our number is 800-336-7676. We are available to serve you Monday through Friday from 7:00 am to 5:30 pm, Mountain Time. I have placed a hold on Aracely so he will only be available for you to sponsor! :) 

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