correspondent child not showing up for me?

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  • Updated 1 month ago
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I received a letter from Olivia in Indonesia this past week. I assume she is my new correspondent child, however, she has not yet appeared on my account so I cannot write back to her. Did I receive this letter in error? Or will she pop up on my account at some point? Thank you!
Also, can you add me to the correspondence list for a girl under age 12 in South America? Thank you so much.
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Lesley

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Posted 1 month ago

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Shannon Massey, Employee

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Hi Lesley, 
I am so sorry to see that error has made Olivia invisible on your account. I have sent this to our tech support team to them add her correctly to your account. Thank you so much for your patience while we get this fixed for you! :)

I have also added your new correspondent request as you asked. Please let us know if we can do anything else for you! 
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Lesley

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Thank you Shannon, if its not too much trouble could you email me the jpeg of Olivia's picture and any older photos you have of her? Also, has she ever received any letters before? Thank you!
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Christina, Employee

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Hi Lesley! It's no trouble at all! I am emailing Olivia's pictures and information to you now :). Have a blessed day!