Cost reduction

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  • Updated 7 months ago
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I need to have my payment covered for the next few months and after that to have my payment reduced. I am struggling financially, I just turned 18 and unexpectedly had to move out. Is there anyway I could get a refund for this past month? I need money for bills. Thank you!
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abbey

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Posted 7 months ago

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Madison

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Hi Abbey! 

I am so sorry to hear you are struggling financially! :( I completely understand and would be happy to assist you. If we would refund the past few months, we would only be able to cover only one month of the sponsorship. What we can do, is cover the next three months of sponsorship, which would cover April through June. Then, starting in July through December, we can have the rate of $19 a month. Would this help? Please let us know and we will be happy to assist you. 
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abbey

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would you be able to refund me for just this month and cover the next two months, then have the payment reduced to $19?
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Shannon Massey, Employee

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Hi Abbey, 
No problem! We are happy to do this for you! I did go ahead and process the refund for you for the $38 for April's donation. You should see this refund in just a few days. I have also covered April and May for you, and in addition I covered the month of December that you had missed last year. I then reduced your rate so that beginning in June you will be on the $19 rate until November. You will go back to your $38 rate in December. Again, we are so glad to hear this will help you continue! :) 
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abbey

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Thank you so much! I am still not seeing the refund, were you able to look me up the right way I didn't give my last name or anything; thank you!
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Madison

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I do see that we processed this refund yesterday on the Visa that we have on file. We were able to pull up your account information with the email address you have on your Get Satisfaction profile. Is your last name Barnes? Let us know if you still do not see this.  
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abbey

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yes ma'am that's my last name, maybe it's just taking a while to go through!
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Leah, Employee

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Hi Abbey! We did process the refund on, April 17, 2018. It may take up to 7 to 10 business days to reflect in your account. It really depends on your bank how quickly they are able to receive and process this on their end. However, you should see this shortly. Let us know if there is anything else we can do to help. In the meantime, I would encourage continuing to write to Wadson. I know that your letters are very special to him.
(Edited)

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