Creating an account

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Just signed up to sponsor a little girl from the Dominican Republic. I do not have my sponsor id or hers. I was trying to create an account but it states I don't have the proper email. I am trying to create an account so I can send her a letter. I woukd like for it to arrive before Christmas. Her name is ivelise sanchez. Thanks for your help ashley
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ashley

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Posted 3 years ago

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Melissa

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I just signed up to sponsor a little boy from Uganda; I can't seem to create an account either. Is that sort of the same issue you have?
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ashley

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Yes it is...just signed up almost 2 days ago but it won't allow me to create account
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Katherine

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Hi Noreen! Your sponsor number is 4040309. I see that you have created your username, which is VocalCoach. Would you like us to reset your password for you?
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Katie Schafer

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Hi I just began sponsoring Marchely from Indonesia IO049200131 online and it keeps telling me I don't have the right information as well. I don't have my sponsor number yet
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Christina, Employee

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Hi Katie! Welcome to the Compassion family! Thank you so much for blessing sweet Marchely with your sponsorship :). I am happy to help you log into your My Account. I see that you have already created one shortly after you posted your question here. I would like to verify that you are able to log in now :). Is everything working for you? Is there any way I may be of assistance? Thank you! 
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Katie Schafer

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Yes it let me create my account the morning after I began sponsoring Marchely! Do you know about how long it should be until I get my packet in that mail? Thanks!
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Susan, Sponsor and Donor Relations, Social Media

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Glad to hear it, Katie! :) It typically takes about ten business days to receive the packet in the mail. 
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Alisa

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Hi, I sponsored a little boy named Elvis (BO4150992) a few days ago, and I'm not able to create my account yet. I know I'll get my packet in the mail within 15 days which will have my sponsor number, but I was wondering if I could get an email when my account is set up so I can login before that? I'm just eager to get started right away, especially since he waited so long for a sponsor! But if it's too much trouble I understand, I'll just hope the packet gets here soon! :)
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Emily

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Hi Alisa! I will be watching for your account to be created and email you your new sponsor number once we have one for you! Thanks for sponsoring sweet Elvis! He'll be thrilled to know that his wait is now over!
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Emily

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Alisa, Elvis has been added to an account for you! :) I'm sending you an email now with instructions on how to set an account up online with your new sponsor number. Happy writing! :D
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Alisa

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Thanks so much! :)
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Kelly

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Hello,

I just recently sponsored 2 boys Amisi Eryabu and Tuyishime Emmanuel, and my receipt does not show the country for my mailing address (as I love outside of Canada and USA). I was wondering it was not printed clearly in the receipt or I have forgotten to input it. I'm worried that my package would be sent to the wrong address. If you could confirm with me in regards to the mailing address, and when I can set up the account online, that would be greatly appreciated! Thank you very much for your help!!!

- Kelly
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Susan, Sponsor and Donor Relations, Social Media

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Hi Kelly! Welcome to Compassion! We are so excited that you have chosen to love and support two boys through your sponsorship! It looks like both boys are on hold for you through the online system but your sponsorship has not been finalized yet. Normally, addresses outside of the US are entered manually to make sure that they are entered and printed correctly. This manual process could take a few days. However, if you would please email us at socialmedia@compassion.com with your correct mailing address, I will make sure that it is imputed correctly and send you instructions on setting up an online account (complete with your sponsor number when we have it). 
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Cheyenne

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Would you be able to check my account for me also? I do not have a number and am unable to create an account. I started sponsoring Janey last Thursday
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Susan, Sponsor and Donor Relations, Social Media

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Cheyenne, I am sending you an email now with your account information and instructions on setting up an online account. :) 
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Jasmine Smith

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Would you be able to check for mine as well? I started sponsoring Odalis today!
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Susan, Sponsor and Donor Relations, Social Media

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Hi Jasmine! Welcome to Compassion! We are so excited that you have chosen to invest in Odalis' life! It looks like your account is all finalized. I just sent you your sponsor number and instructions on creating a web account via email. 
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Whitney Smallridge

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I started sponsoring Sofia last Thursday and I still cannot create an account. Can you please email me my information?

Whitney Smallridge
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Hi Whitney! I removed your email address from your post for your security but I just emailed you your sponsorship information so that you can create a web account. Please let us know if we can help in any other way.
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Sophia

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Hi, I'd like to create my account too and I have sponsored Jamali Gona Kazungu in Nov. and i don't have the sponsor's number,could you please help me. thank you. 
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Susan, Sponsor and Donor Relations, Social Media

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Hi Sophia! I apologize for the confusion! I am emailing you the sponsor number and instructions so that you can create an online account. 
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Sophia

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Hi Susan, thanks for your quick reply and I have created an online account out of US( I am located in Beijing, China). Also, i have received a mail from compassion regarding the sponsorship. Then i tried to login my account to go next steps for sending some cards, but i could not sign in. So what can i do next. thanks for your help in advance. 
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Sarah, Sponsor and Donor Relations, Social Media

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Sophia, when you create an account from outside of the US, you actually have to wait for an email back from a Compassion representative who helped set up your account. There's a more involved process behind the scenes of creating online accounts for sponsors living outside of the United States. Once you see that email, you should be able to log in :).

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