Debit card info question

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I sponsored a child at the conference and put in my debit card information, but a few days later I realized that i lost the card and could not find it anywhere. I ended up having to order a new card, but the information is different than what i had put on the sponsor card and the payment for the first month won't go through. How do i change my card info?
Photo of Katie Shrull

Katie Shrull

  • 2 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1761 Posts
  • 302 Reply Likes
Hi Katie,  
Thank you so much for letting us know! You may make your first contribution at https://www.compassion.com/epayment/.Please make sure to fill out the form with her full name: Alison Valeria Barrera Rivera and child number: ES-992-0055. Once you have completed your first contribution, you may go to https://www.compassion.com/account/login.htm and create a new online account using your sponsor number: 08019844. Once you have done so, you can make contributions from this new online account, write to Alison and much more! Please let us know if you have any others questions! 
Photo of Katie Shrull

Katie Shrull

  • 2 Posts
  • 0 Reply Likes
I just tried putting in her information in order to give for the first month, but it said that the child number was incorrect.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7373 Posts
  • 1564 Reply Likes
Katie, I am sorry for the confusion. Please try adding zeros instead of dashes in your child's number: ES09920055. Let us know if the online system is still giving you errors. 

This conversation is no longer open for comments or replies.