Debit deduct

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  • Updated 3 years ago
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Hi, I have just complete submit of a child sponsor and a one time donation using visa debit card. However upon checking bank account, it is not deducted at all. Please advise.
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Hope Dove

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Posted 3 years ago

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Katy

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It usually takes a few days for the transaction to go through and the child to appear on your account. :)
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Hope Dove

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So it will deduct after it goes through? As I have contacted my bank to check if there is any track of funds on hold to be deducted for that card account and the service person says no track at all. So it does make me wonder will it go through. Between, I am in Singapore using a Singapore bank visa debit.
(Edited)
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KristenH, Champion

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It won't have a hold on your account or anything until after the weekend most likely.
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Susan

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Hi Hope Dove! Thank you so much for your heart to love and support children in poverty! As others have mentioned, it typically takes a few days for donations to be processed, especially for addresses outside of the United States where we are based. However, I would like to research this matter further. Do you have the child ID number or reference number for the child you signed up to sponsor?
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Hope Dove

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Hi, the child's Id is UG5210336, Elizabeth Ariho. Also I have donate 34 usd for water well and has recieved receipts for both. So now I am waiting for funds to deduct from my bank account.
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Hope Dove

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Hi, I have sent you my information. Thanks for holding Elizabeth for me. Between, my visa payment online ((usually)) requires the 3 authorised code and a message through cellphone for verification numbers inorder to be able to proceed. I realise that your site does not ask for that, can it be the reason for not passing through?
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Susan

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Hope, I am not sure if your card was not accepted for the reason you mentioned. We do not receive a reason when a card is declined. The only thing I can think of is that we do only accept donations in US dollars but normally Visa cards work internationally and can be converted into any currency. 
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Hope Dove

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I will try and call up my bank to assist again. Previously has already contact them and she too told me my visa card is acceptable using on any online purchases even overseas ones, so she suggested me to ask from the merchant side instead. I will let you know again. Anyway, it will be nice though to have PayPal as payment option. Hardly have issues with PayPal payment.
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Hope Dove

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Good news! Usd 34 for water well donation has go through. I just check record with my bank and she told me it is usd34 for compassion international. It is on hold for compassion international to claim within one month. Please do check if you are able to receive. As for the usd38 sponsor, she tells me no record of it at all, and my bank have not been deduct for that. Since there is a maximum 7 working days to wait, I will wait another few more days and check again.
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Emily

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Good morning, Hope! Great news for you :). I just added Elizabeth to your account, manually, this morning. I replied to your email that you sent us with additional details and instructions on what to do next! 

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