Decided to go back to my former sponsorship organization...

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I've learned some things about sponsoring with Compassion that has very reluctantly caused me to decide to go back to sponsoring someone through an organization I used to sponsor with. I feel the other organization makes it more possible to develop a relationship with the child and be updated about the child:
1. Apparently, NO original copies of letters are sent back and forth between the sponsor and the child. Scanned copies only. This seems very impersonal. In my other sponsorship, original copies are sent. Also, I read an E-copy of a "letter" from my child, and all it was is a form where she filled in the blanks of what is your favorite color, animal, food, etc. To me, this is not a letter and also seems quite impersonal.
2. Apparently, updates are sent every 24 months?? A child can grow and change a lot in 24 months. My other sponsorship, the sponsor is updated and sent a new photo every year. And I also read something about, if an extra $60 donation is sent, then a photo is sent to the sponsor?? My other sponsorship automatically sent a new photo of the child every year, which is how it should be.

Please cancel my sponsorship and acknowledge. Thank you for the opportunity.
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Terese

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Posted 5 months ago

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Michael Lee

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Terese,

I am not an employee, just a sponsor. I am sad that you are going to stop sponsoring your little one.

I understand your views on the letters and the photos. I would like to get updates more often as well.

One thing that I would like you to know is that the children love to get the letters in any form. I have been blessed to visit 2 of my sponsor children. While at one of the projects I was able to talk to a group of about 20 kiddos from 5 to 8 year olds. It tugged at my heart when some of them said that they have never gotten a single letter from their sponsor. They would love to have any type of communication.

One other thing I asked was how many sponsors they have had. Many have had multiple sponsors in their young lives. They do not understand why the sponsors stopped sending them letters.

As a sponsor I actually like the way things are done. It saves a ton of time and money. More money that can be spent on the children and I get the letters so much faster. One of my sponsor children is 21 years old and the letters are not check list types, real thought out letters from him. Also the a 15 year old has started to write longer un-assisted letters that are more personable, not just checked items and color page.

I have children sponsored with another origination also. The letters are hand written with the help of family or staff. That is nice but, I think I get more information from the prompted questions from compassion. Even if they are brief. Also, some of the letters have never made it to the kiddos. I can assume lost in the mail.

I don't know if I will change your mind about this or not. I have to remind myself that this is ALL about the children. From time to time I second guess some things with every type of ministry that I am involved with. One thing I can tell you is, a simple printed letter from you can change a child's life.

God Bless,
Michael
(Edited)
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Mackenzie, Employee

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Hi Terese,

First of all, thank you so much for reaching out to us about your concerns and the years that you have been sponsoring with us! We really appreciate hearing your feedback.  

1) We used to send the original letter that the child wrote to their sponsor. However, we found that the letters would normally take about six months to arrive. We found that sponsor's would be receiving news from their child almost half a year later than the child would send it. Because of this, there was a gap in the communication between the sponsor and child. We started scanning the letters digitally as a way to save both time and money. Now the letters take about 3-5 weeks to be delivered. The letters are still printed out for your child once they are translated, so that the child can have a printed copy of what you wrote. 

2) We definitely understand wanting more photos of your child on a regular basis. However, we do not currently have the capacity to update photos once a year. With over 2 million children registered in our program, our staff at our National Offices in the children's countries are not able to travel to each Compassion center to update photos every year. Because of this, we only have the capacity to formally update our child photos every two years. At the same time, we want to honor the sacrificial giving that sponsors are donating. For larger gift donations of $60 and above, we send a photo receipt of how the gift was used. This photo is sent by letter instead of our photo database, which is where the formal photo updates are recorded. 

Thank you again for sending us your concerns. I hope that my explanation helped clear things up for you. If you would still like to cancel your sponsorship, or if you have any additional questions, please send us an email at socialmedia@compassion.com
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Terese

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Would still like to cancel, but thanks to you and Michael for your replies.
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Sierra, Employee

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Terese, I am sorry to hear that you would still like to cancel, but I have honored your request today and canceled your sponsorship. Please let us know if there is anything else we can do for you!
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Sierra, Employee

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Emmanuel, if you would like more information about receiving help from Compassion International, please send an email to socialmedia@compassion.com. Thank you!
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BoDEAN

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Why are people not able to cancel directly on their account page? Why are we required to email you in order to cancel?
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Shannon Massey, Employee

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Hi BoDean, 
We choose to have sponsors contact us directly to cancel their account because in many circumstances they are only cancelling because they are going through a tough time financially. Compassion is actually able to step in and walk along many supporters if they are having a set back that may only be a couple months long. We like to have the opportunity to help each sponsor individually, thank them for the impact they have made and also offer help if we are able. Thank you for asking! :) 
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Angela Plaisted

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I have tried canceling via email and account. Cancel me now, please. I have contacted three times with no response from anyone. Account # 08861567.
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Mackenzie, Employee

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Hi Angela! I am really sorry that you did not receive a response when you tried to contact us. I have canceled your sponsorship today! If you need any further assistance, please send us an email at socialmedia@compassion.com
(Edited)

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