Default letter format?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Isolated issues that could be confusing.

I was just wondering what the default format under the new letter writing system is going to be?  It doesn't matter for me, but my mom corresponds with two kids, and she really has a tough time using the computer.  She will probably not receive letters if they come through email, so I want to get her switched to paper copies ASAP if we are going to need to do that.
Photo of Jamie Riemersma

Jamie Riemersma

  • 123 Posts
  • 77 Reply Likes

Posted 4 years ago

  • 1
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Jamie, we definitely want your mom to be able to still receive her letters and read them. We understand that not everyone uses the computer or is able to view them online or through email. What's your mom's sponsor number or name?She should be all set on her letter preferences but I'll double check for you just to ensure she's still set to receive printed copies in the mail of her children's letters. :) 
Photo of Jamie Riemersma

Jamie Riemersma

  • 123 Posts
  • 77 Reply Likes
Thanks Emily! I don't have het sponsor number, but her name is Marcia Riemersma
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Jamie, I found her and have ensured she's set to receive printed copies of her child's letters. Thank you so much! :) 
Photo of Rachel Hoffman

Rachel Hoffman

  • 93 Posts
  • 13 Reply Likes
Could you please make sure my mother still gets printed letters too? I just explained to her last night that Compassion is going digital and she's concerned she won't be able to read her letters online because of her diabetic and stroke related vision problems. Her name is Kristi Peterson and her child is Meghana in India. I may have spelled that wrong though.
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Rachel, your mom's account preferences are set to receive the printed copy of her child's letters :). Thanks for double checking and she can rest assured we'll still be mailing them to her. We completely understand that not all sponsors will be able to view their letters electronically. 
Photo of Rachel Hoffman

Rachel Hoffman

  • 93 Posts
  • 13 Reply Likes
Thank you Emily!

This conversation is no longer open for comments or replies.