Did my letter go through?

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  • Updated 4 years ago
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I have wrote a letter and sent it but it's not showing up in my history. I wrote and sent a second one and that Isn't showing up either. Do I have to wait till she receives it before it shows up or am I just doing something wrong?
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chris

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Posted 4 years ago

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Sarah, Official Rep

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Hi Chris! I looked up your account, but I don't yet see that we have started processing either of those two letters. Did you receive emails after you sent them that said "Thank you for writing to your sponsored child" in the subject line? If you did, the letters should have gone through. When did you write the letters? Also, were you writing them on the app or on the website?
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Angelee

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Sarah,
Mine are doing the same thing.  I get the thank you for sending but they don't show up in the history.  I can copy and paste, but I can't tell if they are being translated or anything like that.
Jennifer Marsh
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Sarah, Official Rep

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Hi Jennifer! I'm so sorry for the confusion about whether your letters are going through or not. I checked your account, and they are going through. Some sponsors are not seeing their letters show up in the communication history after writing to their child, which is an error we know about and are working to fix. I'm happy to check for you anytime you are unsure it went through, but if you get the confirmation emails they did generally go through.
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chris

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Thank you so much. Huge sense of relief!
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chris

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I wrote them on the app. I wrote the first one probably around 2 months ago and the second one around 1 month ago. I did recieve a thank you email from both of them.
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Sarah, Official Rep

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Hey Chris! I checked your account today and one of your letters, your introduction letter, just showed up on your account. For some reason, your letters didn't take the happy path at all and needed to be manually pushed through. They are going through now though and should arrive in Lucy's hands soon! Thank you so much for blessing her with such thoughtful letters :).
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chris

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You are the best!

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