Different child’s picture on account | Compassion International Customer Community

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I just logged onto the app and noticed that a completely different child’s picture is showing up

Kristina Helms

14 Posts
2 Reply Likes

Posted 2 years ago

2 years ago

Leah, Employee

538 Posts
92 Reply Likes

Hello Kristina, I apologize for the confusion about Amina's recent photo update. I agree that the new photo does not appear to be her. I have sent an inquiry to the country office in Tanzania to have this fixed. Often the child center staff take photos for multiple children's updates at the same time and they must have uploaded the wrong photo in to Amina's file. I am so sorry this happened and appreciate that you have brought this to our attention. I have asked to have a new photo update sent to you once they have fixed this in the system. It may take up to 45 days for a resolution and I appreciate your understanding and patience while we work to resolve this issue.

2 years ago

Kristina Helms

14 Posts
2 Reply Likes

No problem! Thank you for checking on it! I appreciate all you guys do :)

This conversation is no longer open for comments or replies.