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Hi,
I am having a problem with viewing letters online. I have about 14~15 conversations with Cyrus, but now it shows 0 in my account, they are all gone. Can I get all those letters back please?

Also, about getting the original copy of my child's letters. I ticked that I want my letters in email and original copy, but I have never received one single letter in the mail. I asked similar questions before and was told to wait because letters are not being sent as often now than before.
Today, I received the original copy of a letter from a child that I no longer sponsoring, which was more recent than the ones from Cyrus. So I started to wonder where are all the letters from Cyrus have gone and will I still receive them?
Thanks!
I am having a problem with viewing letters online. I have about 14~15 conversations with Cyrus, but now it shows 0 in my account, they are all gone. Can I get all those letters back please?

Also, about getting the original copy of my child's letters. I ticked that I want my letters in email and original copy, but I have never received one single letter in the mail. I asked similar questions before and was told to wait because letters are not being sent as often now than before.
Today, I received the original copy of a letter from a child that I no longer sponsoring, which was more recent than the ones from Cyrus. So I started to wonder where are all the letters from Cyrus have gone and will I still receive them?
Thanks!
Adri Matsui