Digital Copy of letters disappeared & Original Copy of Letters never come

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  • Updated 2 years ago
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  • (Edited)
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Hi,

I am having a problem with viewing letters online. I have about 14~15 conversations with Cyrus, but now it shows 0 in my account, they are all gone. Can I get all those letters back please?


Also, about getting the original copy of my child's letters. I ticked that I want my letters in email and original copy, but I have never received one single letter in the mail. I asked similar questions before and was told to wait because letters are not being sent as often now than before.

Today, I received the original copy of a letter from a child that I no longer sponsoring, which was more recent than the ones from Cyrus. So I started to wonder where are all the letters from Cyrus have gone and will I still receive them?

Thanks!
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Adri Matsui

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Posted 2 years ago

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KristenH, Champion

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Hi Adri, someone from Compassion can address your concerns about original letters after the weekend but I did want to let you know that the online conversations missing is a known problem. They are still in the system, but there is a glitch that is not allowing us, the sponsors, to access them. Hopefully the tech team will be able to fix this soon!  
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Adri Matsui

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Hi KristenH, good to know they are not lost! I was worry to see all the letters gone! Thanks :)

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