Disappeared child?

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I got a packet for a child at a concert. I sent in the information, and I am registered as a sponsor, but my child doesn't show up, either in my account or in the system. His name was Chensy. I saw that sometimes with the events, a child is put on hold so their packet can be sent to another event. Is this what happened to him?
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Emily Bonson

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Posted 2 years ago

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Garry Sagel

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Emily, I am thinking it is one of the glitches associated with the upgrading of the software. I sponsored a new child, as a replacement for the two girls I lost in India. Andrea shows up to the Compassion folks as "in progress." But, I can't see her yet. The ladies that monitor this will get back to you tomorrow, and will be able to give you a more definitive answer. 
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Susan, Sponsor and Donor Relations, Social Media

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Emily, I have corrected this for you. It looks like somewhere in the process the wrong child number was entered. I sincerely apologize for this error. You should now see Chensy on your account.Thank you so much for choosing to love and support a child in poverty!
(Edited)

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