Disappearing letters

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  • Question
  • Updated 3 years ago
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Hey! I am unable to view any of my letters. It is as if they have disappeared. Is anyone else encountering this issue?
Photo of Rebekah Bell

Rebekah Bell

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Posted 3 years ago

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Photo of Mikayla Gerber

Mikayla Gerber

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Yes, I am as well and I can't find any of them. 
Photo of Tammy


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Yes, for most of my children. I can still see the letters of the children who only have a few in the letter history, though.
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Sarah, Official Rep

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Hi everyone! This is an issue that our IT team is aware of and is working to fix as soon as they can. The letters have not been lost; they are still in our system and being sent on to the children/sponsors. I'm so sorry that you can't see them right now :(, but hopefully they will all be back on your account soon!

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