Do I have a letter on the way?

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I just started sponsoring Leah in March, but I am so excited to get a letter. My daughter, Emma, wonders if she has a letter on the way from Vero as well. Thanks! Don't mean to be a pest.
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Sally

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Posted 4 years ago

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Sandra Spinosi

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This reply was created from a merged topic originally titled Do I have a letter on the way?.

Do I have a letter on the way? I started sponsoring my child in August, 2015 and have received only one introduction form letter. I've written several times, my granddaughter has also written, and I sent a family gift for Christmas, but still have not heard from my sponsored child. I just received a letter from Compassion International that my child's birthday is coming and they are suggesting I send a gift. I'm hesitating to reply to this request since I have had no communication. My sponsor Number is 3772883-2 and my child's name is Wendjy.
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Sarah, Official Rep

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Hi Sandra! I know how hard it can be to wait for letters from your child, especially when you are such a good letter writer yourself. The country office in Haiti did log a letter from Wendjy on January 14, which means it should arrive at our office in the USA soon. Once it does, we will send it on to you. Letters do take two to three months to make their way between sponsors and children, so he may not have received your first letter until the end of November. It then takes two to three months for a reciprocal letter to make it's way back to you in the USA. Correspondence can be a little slow at first, but my prayer is that the letters between you would become more frequent as time passes and he gets older. As far as the gift from Christmas goes, it was sent out in October and was delivered to his family around Christmas time. With the gift being over $60, you should expect to receive a thank you letter and a photo of what the family was able to purchase with the gift by April. I am sure you will be excited to hear just how much your generous gift blessed them!
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Cheryl Nelson

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Can we find out if we have a letter on the way from our sponsored child? We began sponsoring her in April 2015 and received an undated introduction letter from her in June or July 2015, but nothing since. Fresia Mersedes Ovando Gutierres NI-275-0178. Thank you!
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Mary Lee Marshman

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That is a ridiculously long time to wait. Have you been writing to her? You could have asked them to check on her 6 months from the date of the last letter, but since you've only gotten the "automatic" undated letter I don't know. I'm just another sponsor waiting on letters too; the staff will take good care of you and find out what is wrong. Good luck!
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Sarah, Official Rep

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Cheryl, we haven't received a letter from Fresia yet, but someone in the Nicaragua country office has received our inquiry and is working diligently with Fresia's project staff to get you a new letter from her. I don't know if the representative you spoke with a week ago told you, but a letter was logged from the country office on July 31. Regrettably, we never received it at the USA office though. Because her project would have written down the date they sent the letter, they may not have had any idea that you have been waiting that long to hear from Fresia. We are working as quickly as possible to get you a letter from your sweet girl. Hang in there and stay encouraged. I know Fresia has looked forward to reading each one of your letters when her name is called on letter days. You have done a wonderful job encouraging this little girl. The relationships can take a little while to develop, especially when the kiddos are young, but it is completely worth it and it will get better :).
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Cheryl Nelson

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Yes - we've sent multiple letters. I called Compassion and they said 6 months was not normal and that they would look into it but that it could take 6-8 weeks to get back to us. I just thought this question format might be a quick way to at least find out if a letter was currently on the way. Our child is only 5, and I think that is part of the delay, since she will need lots of help with letters. We are just looking forward to building a relationship with her and hope that she is receiving our letters.
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KristenH, Champion

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Oh I see. I'm sorry, my mistake :)
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Mary Lee Marshman

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Today is six months from the date that little Alexis was assigned to me. I haven't gotten anything from his project. Would you please check on him? I getting ready to put big packages in the mail to all of the kids but I'm going to hold on to his for now until I can find out his story.
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Sarah, Official Rep

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Hi Mary. I am sending an inquiry to El Salvador today. They will make sure Alexis writes you a letter, and we will send it to you as soon as we receive it from them.
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Mary Lee Marshman

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Will El Salvador write back to let you know why no one ever wrote a letter for this child? You don't have any computer access to them? There must be a reason why so many of us aren't hearing from our kids! If you are only snail mailing, your letter to them will take 2 months, then a month for someone there to write it, then 2 months for it to come back to you then another month to get it to me. Do you see why many of us find this just a little frustrating?
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Sarah, Official Rep

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Hey Mary! In my inquiry, I did ask them to make sure that Alexis has been receiving all of your sweet letters and goodies. They may give us an explanation back for why he hasn't written back to you yet. At the moment, I know that he should have for sure received the first three of the eight packages you sent to him. The last five are still too recent for him to have definitely received them yet. When we send inquiries, we actually do send them to the country office in El Salvador by computer. As soon as I press send, the inquiry is available for the team in El Salvador to manage. What causes the 6-8 week is mostly the actual process of notifying Alexis' project of the situation, getting him to write the letter, and processing it all to send back to you. The projects themselves don't necessarily have access to computers, so all of that communication does take longer. I did request that the country office send a digital copy of his letter if they are able to do that for us too. That way, I will be able to email it to you immediately. I'm watching this every day for you Mary, just like I am watching for new letters to be logged on your account from all your other precious kids. I know you are frustrated and I can completely understand why. I truly am trying my best to make this a good experience for you. 
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Cheryl Nelson

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Thanks so much for the quick reply to our inquiry, Sarah. It is definitely encouraging to hear that Fresia has received our letters and looks forward to them when her name in called on letter days. While we wait to hear from her, we will continue to write and pray for her and her family, along with and the staff at her learning center. Love this question and answer format!
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Miriam Wisner

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I have now hit the 6th month mark for Prakashini. Is there a letter on the way?

I recently lost one of my correspondent children, Ebenezer. She was a really consistent writer and I am wondering if a letter is on its way. If the letter hasn't arrived at your office yet, would it go to me or her former sponsor?
(Edited)
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Sarah, Official Rep

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Oh goodness! Yes, I definitely did mean March 9. Thank you for catching that for me :)!
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Miriam Wisner

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March 9th has come and gone without a letter from Genesis. Has one made it to Colorado yet? It seems kind of strange that I am having so many troubles getting letters from my sponsor girls while my correspondents are regular (even new ones) :/
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Emily

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Miriam, I'm sorry it seems as if your sponsored children's letters are not as frequent as your correspondent children. Please rest assured that all of our children are on the same letter writing schedule. I actually have great news for you! Genesis has written you another letter and it was mailed to our office at the end of February. It has not yet reached Colorado but we expect it very soon and once it gets to us, we'll have it in the mail to you! :) I'm so sorry for the delay.

It's a possibility that Genesis missed letter writing day for some reason and so the center had to go to her house and request that she write a letter or they had to wait for the next time she came to the center for her to write, and then they would have had to mail it later than the other letters. This would cause a small delay. But thank you so much for your patience with her as she wrote you another letter. You're a blessing in her life and I know she loves to hear from you! 
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Miriam Wisner

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That is awesome news! I look forward to getting this new letter from Genesis :D

How long does an inquiry usually take? I'm still waiting to hear from Prakashini.
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Sarah, Official Rep

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Miriam, great news! We received a letter from Prakashini at the very end of February, processed it, and sent it on its way to you. You should receive that letter very soon!
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Linda

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I'm sponsor #3775278-3. Any new letters coming out of the foreign offices for me? Thanks for your great work!
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Susan

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Hi Linda! In the last few weeks, we have sent you letters from Lucas and Juliene. Also, it looks like there may be a letter on its way from Nicaragua from Marlon. 
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Linda

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The letter from Lucas should arrive any day and the one from Juliene in a week or two.  I'm thrilled about a new letter from Marlon!  thanks so much!
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Amanda Scott

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Hi, do I have a letter on the way? I haven't heard from Maimouna since August, and I've been writing her every month. My sponsor number is 3661277. Thanks!
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Sarah, Official Rep

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Aw, Amanda, I am sure you have been concerned and patiently waiting to hear from her! Thank you so much for sending her letters each month anyway! I have fantastic news for you too. We processed a letter from Maimouna on December 30, which seems like a while ago, but letter processing did get backed up at the beginning of January. You should be receiving her letter any day now :)!
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Karla

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This reply was created from a merged topic originally titled any letters on the way.

I was't going to ask again but I am :) Do I have a letter on the way from Nataly ? Karla Hofmann US3429364
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Linda

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Searching the mailbox daily for letters from Lucas & Juliene. I heard the letter from Marlon has been processed in CO. Any new letters coming out of the foreign offices? I'm particularly looking for letters from Melat and possibly Vinthresson. Thanks for your great work!
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Sarah, Official Rep

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Linda, I don't see any new letters from your kiddos yet, but I hope you get to read those sweet letters from Marlon, Lucas, and Juliene soon!
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heather o

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Do I have any letters on the way? I have several kiddos who I haven't heard from for a bit (though not at the six month mark yet). I never received the two letters sent from Ronny in December either.
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Mary Lee Marshman

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Oh, so you've been told that some were logged in for you in Jan? Maybe I still have hope for those two then.
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Hilary Hopkins

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I just received 2 letters yesterday that were logged on January 13. I heard that there was a bit of a slow down on getting letters sent out to sponsors in early January- I'm assuming because of the holidays. There is still hope for your letters :).
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Mary Lee Marshman

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Thanks so much for telling us. I had two logged in right around that time. Maybe there is hope for mine!!! You made my night!
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Susan

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Sometimes there are glitches at the country office level where the stationary is printed. This is why we send inquiries. That way we can correct the issue. We just want to give enough time for the letters to arrive (as Hilary pointed out) if somehow they are hung up in the mail. In addition, I will be completely honest with you all that we have been busy updating our systems specifically in our mailroom over the last month. This may have caused a slowdown in letters. Although it may seem like a huge and unnecessary inconvenience right now, you will begin to see letters traveling much faster as a result over the next few months. 

Heather, I am so sorry you have waited so long for letters from Ronny and that your husband is starting to doubt our ministry! So to be clear, you have not received any of the five letters he sent this past year? If that is the case, I will send an inquiry right away. That would be a much bigger problem. I was under the impression previously that you were just missing the last two letters and not all of them for the last year. Regardless, please rest assured that we do have them all logged on your current account which would mean that the stationary was printed correctly (we scan the stationary to log the letters) but that the letters are somehow not getting to you in the mail between our USA office and your house. We can always request a copy from the country office. 
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heather o

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Susan, I have not received any of Ronny's letters that were sent in 2015 (since we moved and changed sponsor name from the farm to us). It only seems to be Ronny's letters, which is why I am questioning a glitch somewhere. Thanks for all you do!
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Kristen

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Can you check and see if I have a letter from Zeradam on the way? The last letter I rec'd from him was on July 15th. Thanks!!
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Kristen

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Good deal - thanks!!
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Kristen

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Hi Sarah - I still haven't gotten Zeradam's letter. Is it normal for it to take this long to get from CI to me?
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Sarah, Official Rep

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Hey Kristen! Thanks for checking on Zeradam's letter. I apologize that you haven't received it yet :(. We are experiencing a delay in the time between letters getting processed and sponsors receiving them in the mail, mostly because we are updating systems. Just for reference for you, I am still waiting on a few letters from the end of January myself. I'd encourage you to keep an eye on your mailbox a little longer. If you don't receive his letter by March 21, please let me know. I know how hard waiting for letters can be, so I'm praying that his letter shows up in your mailbox very, very soon!
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Kristen

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I'm sure it will show up soon, I'll keep waiting <sorta> patiently. I can't imagine working right there in the building and still having to wait for your letters to be sent to you! I'd be raiding the mail room every day :-)
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Kristen

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Happy to report I got Zeradam's letter yesterday!
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heather o

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Do I have any letters on the way from Yared, Peter, or Christ-nerline? Haven't heard from them in several months. Thanks and God bless!
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Susan

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Hi Heather! I do not see any letters from Yared or Christ-nerline since September which would be at the five month mark this month. I don't see any letters from Peter since October which would make this month the fourth month. Praying some letters come from these three for you soon! 
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heather o

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Thanks, Susan! I knew we weren't at the 6 month mark but thought there should be something soon.
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Linda

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Could you please check if there are any new letters (during Feb.) coming from the foreign offices from my sponsored and correspondent children? Thanks for your wonderful, hard work. I'm sponsor #3775278.
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Susan

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Hi Linda! It looks like you chatted earlier this evening with a representative about this but I want to make sure we got you all that you needed! :) It looks like most recently, we have sent you letters from Lucas, Juliene, and Marlon. 
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Tammy

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Hello!  I will soon be starting to write my next batch of letters, and would like to know if there are any letters headed our way that I should be looking out for.  We did receive a letter from Aleena in late January (which had been written way back on Sept 4th...must have gotten held up somewhere!)  Thank you so much!  (#3736067 or 3761826)
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Susan

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Hi Tammy! Yes, it looks like we sent you letters from Degenesh and Aberu recently so you can be looking for letters from those two. :) 
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David Robinson

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This reply was created from a merged topic originally titled Letters.

Hi Susan. Could you check to see if we have any letters coming our way from our kids - my sponsor # is 1931038 and a child (Mayra ES7870451) and 3002755 from our SS Class we have visited. Also I sent you a PM on FB about another request if you could take a look at that and help. So grateful for all you ladies do for us Sponsors. 
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Sarah, Official Rep

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Hi David! The last letters we processed from the kids on your personal account were from Burasakorn and Edwin at the end of January. Also, there hasn't been a letter from Mayra since December. I don't see any letters coming in since then, but hope you'll find more in your mailbox soon!

Susan is out of the office this week, so I would email your request to us at socialmedia@compassion.com if it is an urgent one that needs to be taken care of before the weekend.
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heather o

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Do I have any letters on the way? I don't want to be a pest, but since I have had the issue with Ronny's letters I am afraid I will miss something from my kiddos. Thanks so much and God bless!
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Sarah, Official Rep

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Heather, it looks like you should be receiving letters from Regina, Jose, and two from Nagaraj very soon :)!
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heather o

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Thanks, Sarah! I received 1 from Nagaraj on Saturday, so 1 down and 1 to go! Again, thanks so much!
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Erik Davison

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I'd also like to know if I have a letter on the way.  :)
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Sarah, Official Rep

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Hi Erik! Regrettably, I don't see any letters on the way from Princess yet.
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Erik Davison

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Should we usually get Christmas letters from our kids if we send a gift? I got one for christmas 2013 and 2014 but I haven't received one this year. The last letter i received was written in October. Any chance it got lost? Or do they sometimes not write christmas letters?
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Susan

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Hi Erik! The children are not required to write thank you letters fro Christmas gifts. I trust you will receive another letter from your child real soon. :)
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Kendyl McCullough

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hi I've still have not gotten a letter back from Jhonatan is it possible its on the way
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Emily

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Hi Kendyl! I'm sorry you haven't gotten a letter from your boy yet. Did you just recently start sponsoring him? I bet you're excited to hear from him! Just to note, your first letter will come within the first four months.

Unfortunately, I couldn't find your account in our system under your name or email address. Do you know your child's ID number or your sponsor number? If you do, will you post it here? It will help me locate you and then I can tell you if a letter is on its way to you! :)
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Chelsea

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Is there a chance we could find out if there is a letter on the way for us? We haven't received another letter since our introduction letter in February. Thanks!

PS if it helps, here is Charle's ID: BF1620186
(Edited)
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Sarah, Official Rep

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Hi Chelsea! I am so sorry you haven't heard from your sweet Charle since February :(. Yes, we do have a letter in process from him right now, and you should see it placed on your account soon! Thank you so much for faithfully supporting and writing to this treasure of a child!
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Chelsea

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Hi Sarah, thank you so much for your quick response! We are looking forward to our next letter!
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Penny Davis

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This reply was created from a merged topic originally titled Letters.

I haven't heard from my child Vicky Korua sponsor #3582622 in almost a year.  Can you tell me if he is okay?
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Sarah, Official Rep

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Penny, I am so sorry that you have not heard from Vicky since February :(. I know how hard it is to not hear anything from your kiddo in so long, but I am here to help! I actually do see that we are currently processing a letter from him right now. Compassion recently switched to a new letter system and has been working through some major issues that have caused a backlog of letters at our country offices. We've been working to get the letters translated and processed as quickly as possible, but that may be what has kept you from hearing from your sweet boy in so many months. You should receive this new letter soon though!
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William Blair

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Hi Sarah. I need you to check on letters for me. Some of my sponsor kids have not written in a long time. Thanks
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Christina, Employee

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Hi William! I'm so sorry that it's been so long since you have heard from some of your children. I have looked through all of your children to see when they have last written to you. Because it has been more than 6 months since you have heard from Ashenafi, Anahi, Bartolome, and Anthony, I have sent inquiries for them. The field offices will make sure they are doing well and ask them to write a letter to you. It will take 6-8 weeks to hear back from the field offices. We will be in contact with you as soon as we receive a response. If you have not heard from Maricela and Jhoselin by October 12th, then please let us know, and we will send an inquiry for them as well. I also see that you haven't received a letter from your new children, Germayhony and Alvaro. If you have not received a letter from them by December 22nd, please let us know. I'm so sorry again that you have not heard from some of your children in a while. I definitely understand how precious and important their letters are, and we deeply care about the loving relationships you have been fostering through your letter writing. Thank you for your patience and understanding while we wait to hear from your children. God bless you! 
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William Blair

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Thanks Christina. It's not a problem really. I know about the new letter system problems. Maricela graduates this month so I will receive a final letter from her.  I was in Oruro to see her and Jhoselin in August. You know I'm going back.
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Linda

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Could you check to see if I have a letter on the way from Marlon (NI1440350)? Thanks.
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Christina, Employee

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Hello Linda :). You do indeed have one letter on the way from Marlon. 
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Linda

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Hi! I know there is a letter on the way from Marlon. Are there other letters on the way from what other children?
Thanks for your hard work.
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Sarah, Official Rep

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Hi Linda! Lucas, Sumon, and Juline also have letters on the way to you :).
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April Rose

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Hi ladies!! Could y'all let me know if I might have any letters on the way from any of my kiddos? I'd much appreciate it, eager to hear from each and every one of them!,

Thanks much
April
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Sarah, Official Rep

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Hi April! I know just how tough this is to wait for these letters, and I thank you so much for hanging in there. I don't have an estimate on when these letters will be placed on your account, but it truthfully should be soon. These system delays are really hard to wait through, but I know it will be worth it when those letters come through! I don't see any more letters than these at the moment.
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April Rose

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Hi ladies, I'm curious about Dorcas -PE057400575- letter that was 'in process' - and had been hanging out there for a while - just a few days ago has since disappeared and isn't showing upon my account under the my letters tab anymore. Do y'all know what happened?
Thanks*
April
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April Rose

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Never mind ladies, a letter from Dorca showed up this evening in my email! Thank you for all you do
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April Rose

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Hi ladies! Could you let me know if I have a letter coming from my dear little Noel ME099200271 - I have been his correspondent since the end of September and have not yet heard from him :( I also wonder if y'all might be able to let me know if a letter from my Dorca PE057400575 is stuck, it's been listed on my account as in process in January.

Thank you much for everything!
April
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Sarah, Official Rep

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Hi April! You do actually have a letter that I can see in the system from Noel. It should be processed and placed on your account soon! Dorca's letter isn't actually stuck, but it is taking a while for it to be processed. I am so sorry for the extra wait! I know how hard it can be to hang in there when you can see a letter that is on its way :)! You should receive that letter soon as well.
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Emily Smith

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Hi!

Could you ladies please let me know if I have any letters on the way? I am still waiting on a first letter from my Thai child (it will be 4 months on 12/24).

Thanks so much!

Emily

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Sarah, Official Rep

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Jatziri, Nadjwa, Panida. Dorian, Margoth, and Zonia all have letters in the system that are processing. I actually show that Panida's first letter has already been placed on your account. Will you check on that for me and let me know if you still haven't received it? If not, I can send it to you again :).
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Emily Smith

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Hi Sarah,

Thank you so much! I actually have not seen Panida's first letter. I just logged into my account to double check and it only shows letters that I have sent out under her name. Nothing from her yet. Please send it again. :)


Thank you so much.

(Edited)
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Sarah, Official Rep

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An email is on the way to you :)!
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Emily Smith

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Thank you!! Made my day!!! :)
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Tammy

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Hello!

Can you check if I have any thank you letters on the way from Mercy, Aberu F. (not T.), or Rebiya (who is no longer in the program...ET4310061). I sent Mercy and Aberu F. birthday gifts in June, and Rebiya a large family gift in July. Hopefully I will hear from them soon!  

Thank you!
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Sarah, Official Rep

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Hi Tammy! I do see letters from Mercy and Aberu in the system, but I don't see anything from Rebiya yet. We do have a final letter that should be coming from Rebiya soon though!

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