Do I have a letter on the way?

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I just started sponsoring Leah in March, but I am so excited to get a letter. My daughter, Emma, wonders if she has a letter on the way from Vero as well. Thanks! Don't mean to be a pest.
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Sally

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Posted 4 years ago

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Emily Smith

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I have a question. How long does it usually take to receive a letter that is "processing"? From the post I made a few weeks ago (just above this^^), I know I have letters processing from Jatziri, Nadjwa, Panida, Dorian, Margoth, and Zonia. I received another letter from Panida on December 19th so I'm assuming that was that letter, but I haven't received any of the others. About how long does it usually take to process a letter? Just curious and excited for these letters!! Thanks.

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Susan, Sponsor and Donor Relations, Social Media

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Emily, when Sarah said "processing" above, she meant that these letters were at the country office waiting to be translated and scanned into the system. Regrettably, since we are still in transition with this new system, we don't have a "usually." Some of the letters are going through processing quite quickly and others are taking months to arrive. As time goes on, and some of the issues in the new system die down, we will have more of an idea of how quickly we can move letters through the system. I can see that all of the other letters she mentioned are still at the country office and that's why you have not received them. Hopefully, they will all come through real soon though!
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Emily Smith

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Oh ok, I understand. Thanks, Susan. I'm still learning the new Compassion "lingo," if you will, so I was not familiar with exactly what "processing" referred to.
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Emily Smith

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Hi ladies,

It has been over four months since my correspondent Nadjwa from Indonesia (ID011000486) was placed on my account and I have not received an intro letter. Can you look into this for me?

Thank you :)

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Sarah, Sponsor and Donor Relations, Social Media

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Emily, since I already responded to you on the Compassion Correspondent page and you replied there, I am not going to post that same comment here. Glad I could get that taken care of for you :)!
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Emily Smith

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Yes, you took care of it. Thank you so much!
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Crystal Woehrle

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This reply was created from a merged topic originally titled Do I have letters coming from either child.

Just wondering if I have any letters coming from my kids? One of them it's been a few months since I last received a letter from them.
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Christina, Employee

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Hi Crystal! I'm so sorry it's been a little bit since you've heard from your sweet girls :(. Thank you so much for your desire to foster loving relationships with your kiddos! I see one letter on the way from Radaisa :). Sadly, I do not see any letters on the way from Akpedje. We hope you receive more letters soon! If you have not heard from Akpedje by April 21, 2017, then please let us know! 
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Crystal Woehrle

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Awesome knowing she has a letter coming in makes me a bit happy. I have been thinking about them both and was worried about akpedje I had heard from her before Christmas
I believe but will let you know.
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Crystal Woehrle

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I haven't heard from Akpedje in four months can someone tell me the status on any letters from her. I know she is young but I am genuinely worried about her and her family. Just checking in I don't want to be a bother of course.
(Edited)
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Christina, Employee

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Crystal, I completely understand your concern for your sweet Akpedje. Please rest assured that our wonderful staff and volunteers at the Compassion program ensures that your precious girl is doing well. I'm so sorry that you still haven't heard from her. Regrettably, I do not see any letters in our system from her. However, we do need to allow up to 6 months for you to receive a letter from her. Because of this, I am unable to send an inquiry for her until April 21, 2017. Please do let us know if you still have not heard from her by then, but we are hopeful that you will hear from her much sooner than that. Thank you so much for your grace and patience! 
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Tammy

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Hello,

Can you check if I have a letter in process from Prisca (TG012600145)?

Thank you!
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Christina, Employee

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Hi Tammy! I don't see any letters from Prisca in process currently :(. I can see that it's been a little while since you've heard from your sweet girl, and I'm so sorry for that as I know how precious our kiddo's letters are. Please let us know if you have not received a letter from Prisca by the end of April, and we'll be happy to send an inquiry for you. Thank you for your patience. I know it's really hard to wait to hear from your kiddo! 
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Crystal Woehrle

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I'm not sure what day I can send an inquiry. But can anyone let me know if I have any letters from akpedje on the way. Or rather either one of my girls? Thanks
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Christina, Employee

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Hi Crystal! Thank you for being so patient for the last two months while you have been waiting for Akpedje's letter to reach you. I'm so sorry that you have not received a letter from her since October of 2016 :(. If you have ever not received a letter from your kiddos for 6 months or more, we do encourage you to contact us, so we may send an inquiry to our field office. In this case, it has been 6 months, so I have gone ahead and sent an inquiry to our field office in Togo. Our wonderful field staff will ensure that Akpedje is doing well and ask her to write you a letter. This will also make sure to speed up any letters that are waiting to be processed. Please know that it may take 6-8 weeks to receive a response from the field office. We will be in contact with you as soon as we hear from them :). Thank you so much for your continued patience and love for your sweet girls! 

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