Do I have any letters on the way?

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I am just curious if I have any letters on the way or if my kids have received the ones I sent them
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Rebekah Bell

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Posted 2 years ago

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Christina, Employee

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Hi Rebekah! Please rest assured that all of the letters you have sent have been received and sent to your children. I can definitely check to see if you have any letters coming from your children; however, do you have a specific child that you are wondering about? 
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Rebekah Bell

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I was wondering about all of them. Thank you!
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Christina, Employee

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Hi Rebekah :). I have looked to see if you have any letters coming from your children for you. You have one letter on its way from Junior, Jennifer, Ronald, Vithurshini, and Renata. You have two letters coming from Elmer, and you have no letters coming yet from Zulkifu, Sunali, Linda, and Maritza. How exciting to have so many letters on the way! Thank you for the many wonderful letters you have written to your kiddos :). Merry Christmas! 
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Rebekah Bell

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How awesome! Thanks so much. Merry Christmas tomyou too!
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Eleanor Clark

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 Do I have any letters coming from Ney and some of my new children it's been seven month for Ney. Jhandy and Priness to
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Eleanor! We do have letters coming from Ney, Jhandy, and Princess as well :).
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Eleanor Clark

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Thank You
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Linda

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May I have an explanation to why it is taking four to six months to get translations of letters from Nicaragua? How many letters do I have on the way from my correspondent children, Marlon and Geraldine, in Nicaragua?
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Linda

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I am particularly concerned about this because Marlon is set to graduate from Compassion next Dec.
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Susan, Sponsor and Donor Relations, Social Media

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Linda,

I sincerely apologize for the delay in letters any any frustration or concern this has caused. We have not seen any widespread issues in Nicaragua with translation and processing of letters, aside from the global glitches we have seen in our new letter processing system at the country offices. Please rest assured we continue to work hard to resolve these issues. 

It looks like the last letter from Marlon was sent in June. That said, it looks like there are three letters in process from him. Again, to clarify, the delay is caused more by issues in our new letter processing system and not necessarily translation. I have sent an inquiry to help speed up the processing of these letters. 

You were assigned to Geraldine as a correspondent in August. While I do not see any letters on the way just yet, first letters from correspondents should come within the first six months of being assigned. I anticipate that you will receive the first letter from her real soon.
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William Blair

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Hi Susan. I need to check on any letters from Josefa in Ecuador. I only have the intro letter.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi William! Josefa has written a few more letters that we are working to get processed now. The letter you are talking about looks to have been processed in October and written in August. Is that the one you are referring to? Be on the lookout for several more letters to be coming to you soon :)!
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William Blair

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Thanks Sarah.  That must be the intro letter. There must have been a problem come up in processing because there was the same with letters from Behimar in Bolivia. I got 3 from him at the same time. Good to know she will write letters since I know some of the kids hardly write at all.
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Linda

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Would you please check if I have any letters on the way from Witerson or Melat. Thanks so much.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Linda! I do see one letter in the system coming from Melat, but there aren't any new ones from Widerson yet.
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Linda

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Happy one's on the way from Melat!
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Rebekah Bell

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Are there any letters on the way from Amondioue? Also, did she receive her birthday gift I sent in September? Thanks so much!
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Christina, Employee

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Rebekah, your generous birthday gift for Amondioue was disbursed to the field office in Burkina Faso on October 15th, so it is safe to assume that Amondioue has received your birthday gift. I'm sure that by now that your gift has blessed your sweet girl :). Sadly, I do not see any letters currently on the way. We hope that you will hear from her again soon!
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lisa

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This reply was created from a merged topic originally titled Is there a way to see if I have a letter on the way from Abel ?.

Hi I don't mean to bother but I was wondering if there's a way to see if Abel has written us or if there's a letter on the way? My two little ones were excited to color him pictures so they've been waiting haha. I know there's a big process etc.. Sorry to be seeming impatient, just excited.
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Sarah, Sponsor and Donor Relations, Social Media

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I am so glad you get to visit her in April! Bolivia is an incredible country, and I know your sweet girl will love getting to spend time with you :). Praying for your upcoming trip, and I have no doubt that this letter will be processed by then!
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Jenny Kim

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Do I have a thank you letter on the way from Raymond? It has been 7 months since I sent him a family gift.
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Susan, Sponsor and Donor Relations, Social Media

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Jenny, you should have received that thank you letter by now. I just sent an inquiry to request one a soon as possible. I am so sorry for the delay. 
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Jenny Kim

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I got a new letter from Wogayehu Demilew today. Please email me Wogayehu's 4/13/2017 letter. Thank you! :)
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Jenny, I am emailing you now as you requested.
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lisa

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This reply was created from a merged topic originally titled Hi, is there any way someone can take a quick look to see if we have a letter com....

Hi, is there any way someone can take a quick look to see if we have a letter coming or stuck from Abel? Just curious as we haven't gotten one yet :)
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Christina, Employee

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Hi Lisa! I completely understand your eagerness to receive your first letter from sweet Abel! I'm so sorry that it is taking some time to hear from your boy. Regrettably, due to the time it takes to have Abel write you a letter, receive, translate, process, and then deliver his letter, it can sometimes take up to 4 months to receive a child's first letter. It can definitely be fairly slow correspondence to start out, but it should pick up speed after about 6 months or so of sponsorship :). I do see 1 letter from Abel that should be on its way soon! Please do let us know if you haven't received this letter by June 7th, and we will be happy to contact the field office in Ethiopia to speed up his letter :). Thank you for choosing to invest in the life of this sweet boy! 
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Jenny Kim

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Please email me Hadija's letter today (5/2). Thank you.
(Edited)
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Shannon Massey, Employee

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Hi Jenny, 
I have emailed that letter over to you, as requested! Please let me know if we can do anything further! 
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Jenny Kim

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Please email me Yohanis's letter. (May 16,2017)
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Christina, Employee

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Hi Jenny! I just emailed you Yohanis' letter :). 
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Jenny Kim

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I have a new letter from Raymond Koffi Agbabou today. Please email me. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Jenny, we are emailing it to you today.

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