Donation monthly charge Kendra Roberts

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I pay 38.00 a month and it usually comes out the 1st of the month. Now it came out again last week. Is their a problem with your system? Kendra Roberts
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Kendra Roberts

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Posted 2 years ago

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2 years ago
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Kendra Roberts

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Please cancel my monthly pledge.
2017-03-20T17:55:04+00:00
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Sarah, Sponsor and Donor Relations, Social Media

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Kendra, your donations have been set up to pull on the 15th of the month since the account was set up in November. If that is not correct, please let me know. I do see that the March donation was pulled on the 15th as it was supposed to and sent to your child. Are you wanting to cancel your sponsorship because of the confusion with these donations, or for another reason? I am happy to honor your request, but I am hoping that clarification was just what you needed to continue with your sweet child.
2 years ago
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KristenH, Champion

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Hi Kendra, I'm another sponsor like you. I know they are doing some upgrades to their system and things were a bit backlogged. Some payments posted later than normal. I would assume this is what happened with you, but someone from Compassion can let you know for sure after the weekend :) 

Blessings, Kristen

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