Donation not being taken from my debit card. ?

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I keep getting notices that my donation wasn't received but I set it up to be automatically taken from my debit card which worked just fine at first and now I'm being told it wasn't received. I contacted Compassion twice and no result. My debit card number hasn't changed. There is plenty of money there to cover my donation. ??
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Michon Mimi Noir

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  • confused

Posted 3 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Michon! I am sorry you hare having trouble with your donations not coming out of your debit card. The card did decline on us in March when we tried to pull the support out. I don't see any notes on your account that we have talked to you about this issue, so I am not sure what we told you. Is your expiration date still October 2018? If it is and it is still the card ending in 1230, I can restart that card for you and catch you up on your donations if you are able to as well. Just let me know. If just the expiration date has changed, I can update that as well. If the full card number has actually changed, you will need to call our office or update it online. For security reasons, I cannot do that through this forum.
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Michon Mimi Noir

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Nothing has changed. Card is the same number and expiration and everything. Not sure what happened! Thanks so much.
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Susan, Sponsor and Donor Relations, Social Media

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Michon, I have setup your automatic withdrawal on the same card to begin withdrawing again on the 15th. You are welcome to log into your account and make a donation for the two months missed or let us know if you would like us to just charge that as a one time donation to the same card. Thank you so much for your partnership in ministry! 
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Michon Mimi Noir

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Please feel free to charge my card for the payments missed! Again, thank you so much for helping to straighten this out.
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Sarah, Sponsor and Donor Relations, Social Media

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I've taken care of those missed donations, Michon. You'll see a donation of $76 to cover March and April come out in the next few days. Have a wonderful weekend :)!

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