Don't see the photo that was included with the card I recently sent.

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I recently sent a birthday card to my child and included a photo of my family. The card is currently in "progress." I viewed the card, and noticed there are 2 pages. The first page is what I wrote and the second is the front of the birthday card, however, I don't see the photo anywhere. When I submitted the card, the photo was included in the preview... I'm just curious as to why it isn't showing now?
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lara

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Posted 2 years ago

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2 years ago
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Jenny Kim

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I have the same problem too. The photo pages are not showing in my account.
Could my online account get fixed? I need these pages, so I know what I wrote to them or sent to them.
Thank you.

Sponsored Children
Wogayehu Demilew: February 1st, 2017 (Should be 4 pages, however, it only shows 2 pages now)
Matampash Kabangi: January 25th, 2017 (Should be 3 pages, however, it only shows 2 pages now)

Correspondent child
Raymond Koffi Agbabou: February 1st, 2017 (Should be 4 pages, however, it only shows 2 pages now)
2 years ago
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Susan, Sponsor and Donor Relations, Social Media

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lara,  I apologize that your letter is not showing up correctly for you online. When I pull up your letter, I can see three pages and the last page is a very beautiful family photo page. :) 
2017-02-04T15:37:42+00:00
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lara

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Thanks so much for checking, I really appreciate it
2 years ago
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Susan, Sponsor and Donor Relations, Social Media

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Jenny Kim , for your children, I can see four pages for your letter to Wogayehu Demilew and three pages for your letter to Matampash Kabangi. Also, I see four pages in your letter to Raymond Koffi Agbabou. It sounds like the photo pages are not showing up online for some reason. I am going to report this issue so that we can troubleshoot it. In the mean time, please rest assured that your full letters will go to your children. 

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