Don't see the photo that was included with the card I recently sent.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

I recently sent a birthday card to my child and included a photo of my family. The card is currently in "progress." I viewed the card, and noticed there are 2 pages. The first page is what I wrote and the second is the front of the birthday card, however, I don't see the photo anywhere. When I submitted the card, the photo was included in the preview... I'm just curious as to why it isn't showing now?
Photo of lara

lara

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
3 years ago
Photo of Jenny Kim

Jenny Kim

  • 176 Posts
  • 54 Reply Likes
I have the same problem too. The photo pages are not showing in my account.
Could my online account get fixed? I need these pages, so I know what I wrote to them or sent to them.
Thank you.

Sponsored Children
Wogayehu Demilew: February 1st, 2017 (Should be 4 pages, however, it only shows 2 pages now)
Matampash Kabangi: January 25th, 2017 (Should be 3 pages, however, it only shows 2 pages now)

Correspondent child
Raymond Koffi Agbabou: February 1st, 2017 (Should be 4 pages, however, it only shows 2 pages now)
3 years ago
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
lara,  I apologize that your letter is not showing up correctly for you online. When I pull up your letter, I can see three pages and the last page is a very beautiful family photo page. :) 
2017-02-04T15:37:42+00:00
Photo of lara

lara

  • 2 Posts
  • 0 Reply Likes
Thanks so much for checking, I really appreciate it
3 years ago
Photo of Susan

Susan

  • 7386 Posts
  • 1589 Reply Likes
Jenny Kim , for your children, I can see four pages for your letter to Wogayehu Demilew and three pages for your letter to Matampash Kabangi. Also, I see four pages in your letter to Raymond Koffi Agbabou. It sounds like the photo pages are not showing up online for some reason. I am going to report this issue so that we can troubleshoot it. In the mean time, please rest assured that your full letters will go to your children. 

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction