Double billed within one week of sponsoring children

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  • Updated 1 year ago
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Hello - we recently signed up to sponsor 2 children.  I submitted the sponsorships on May 31st ($45 per month for each child).  I was charged the 2 payments of $45 on June 2 (which I expected, one for each child).  Then, on June 6th, I was charged an additional 2 payments of $45.  I assume this occurred because I agreed to automatic payment withdrawal on the 5th of each month, however I expected that to occur beginning in July, since June's payment had already been processed.  Please let me know how to best resolve this overpayment of $90 for the month of Jnune.  Thank you very much in advance for your help.
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Shannon Brantley

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Shannon! I am so sorry for the confusion! I am looking in our system and I see two separate accounts, each with one child. On these accounts I see just two contributions, one on May 31st and one on June 5th. If you wouldn't mind, can you please send us an email confirming the two full names on your accounts so that I know I am looking at the right accounts, and also include a screenshot of these transactions please? Our email is socialmedia@compassion.com. Thank you so much! I apologize for the inconvenience!  

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