Double Charge

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  • Updated 1 year ago
  • Solved
Archived and Closed

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My account was charged twice this month. I have sent several emails all with generic apologies but nothing has been done to rectify the duplicate charge. 
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Jenna Dillier

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Jenna, I sincerely apologize for these double charges and for the generic replies. I can imagine this has left you feeling a little frustrated and distraught. We upgraded our systems in January and the upgrade has not gone well. The system has been double charging people in error and we are working hard to correct these issues. I just sent another report of your double charges to our processing team to get those refunds out to you as soon as possible. Again, I sincerely apologize for the delay and that this happened in the first place. Thank you for your patience and for your support of our ministry. 

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