Double charged

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  • Updated 2 years ago
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Hi! My account got double charged this month!
How could I fix it? Please let me know! :-)
Thank you!
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Taehyub Lee

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Taechyub, I sincerely apologize that you were double charged this month due to an error in our system. I have requested that the extra payment be refunded back to you.
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Taehyub Lee

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This reply was created from a merged topic originally titled Double charged.

Hi! My account got double charged this month!
How could I fix it? Please let me know! :-)
Thank you!
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Taehyub Lee

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Thank you so much!
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Ginger Keys

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This reply was created from a merged topic originally titled Double Charged.

I was double charged for the month of April, how can I get this resolved?
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Sarah, Sponsor and Donor Relations, Social Media

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Ginger, I am so sorry that you were double charged for the month of April. I just submitted the request to refund the second $38 back to your card today.
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Debbie Hudson

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I already sponsor 2 children and now Compassion has taken it upon themselves to have me sponsor a third child. Compassion has taken money out of my account for a child I have NOT chosen to sponsor. I was not planning on this money being taken from my banking account and now I have all kinds of problems!! I have called the phone number given on the site and can't talk to a human nor are there any options for canceling a sponsorship that I didn't agree to or sign up for. I am very disappointed and frankly angry. When I agree to allow automatic payments to be deducted from my account I expect ONLY those I have given permission for to be deducted not additional random new sponsorship to occur! My husband didn't want me to sign up for the automatic payments and now I will have to deal with his "I told you so" . Can a human from Compassion please contact me? If not I will put a stop on all payments being deducted.
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Susan, Sponsor and Donor Relations, Social Media

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Debbie, I am very sorry that you have been unable to reach us and sincerely apologize for these extra charges. It looks like you called earlier today and we were able to make the appropriate corrections on your account. Our phone lines open at 7AM mountain time and it looks like you reached us right when we opened. Again, I sincerely apologize that this happened to you. Please do let me know if you have any further questions or concerns. 

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