Double gift versus no gift! ! Help?

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  • Updated 2 weeks ago
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I have 2 children that I sponsor and I sent a birthday gift to one which has his bday in November. Then in December, I sent a gift to the one that has a bday in February, but instead, you sent it to the same child! I called in and talked to a rep who put me through to another person who was going to look into the issue and call me back. It’s been over a week and I have heard nothing! What am I supposed to do??
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  • frustrated!

Posted 2 weeks ago

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Shannon Massey, Employee

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Hi Brandy, 

I am so sorry to hear about this situation! I see we have created a research case for this issue. This means that our team is looking into options on what we can do. These cases typically take about 2-3 weeks. I am so sorry for the delay! We will get back with you as soon as possible!