Double payment?I

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 payed $38 about 2 days ago. Why do I have to pay $76 now after i just payed the $38?
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Victoria Garcia

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  • frustrated

Posted 3 years ago

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KristenH, Champion

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Someone from Compassion will be able to help you Monday, but it could be something as simple as your payment hasn't cleared yet. Since its now May it probably shows what you owed for April (if it's still pending) plus what you'll owe for May.
(Edited)
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Karen Straube

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The website can be a day or two behind what you've actually paid. And I think the monthly cycle runs the 20th of the month through the 20th of the next month. So sometimes I've paid on the 20th (which happens to be the start of my budget month), and the paper statement will reflect the balance without that. As long as you know what you've paid, you don't have to worry about it :)
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Emily

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Hi Victoria! I'm so glad Karen and Kristen were able to give you some assurance over the weekend while we weren't in the office :). They're exactly right as your donation just hadn't yet fully processed through our system since it was given over the weekend. Because it's May 2nd, that's why you see that you owe $76 for support because it is saying we need support for April and for May. 

Because you began supporting Victoria on April 29th, it sounds like you might have not wanted to pay for April's support for your child and begin the support in May. I certainly understand this. Our system starts your donations the month you begin sponsorship even if it's the last day of the month. I have updated your account so that it's current through the end of April and I cancelled your one time donation that you made on the 29th. Your support will withdrawal automatically for May, on the 5th. This will pay for May's support so that you're only giving $38 to cover May and your account will now be current :). So sorry for the confusion! Let me know if you have other questions.

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