Downloading Letter

  • 2
  • Question
  • Updated 4 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old post

I received a letter from my sponsor child. It has an “x” on it, so I’m assuming it is in the process of being translated? However, if I swipe over on it, it says “download.” So if I click download, it begins to download the letter but never finishes. Is it already through translation or still going through? If it’s still going through, then why do I have the option to download it even if that doesn’t work?
Photo of Avery Erbland

Avery Erbland

  • 2 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 2
Photo of Leah

Leah, Employee

  • 538 Posts
  • 91 Reply Likes
Hello Avery, I am sorry for your frustration. The letter is still in translation. Once the letter is available for you to view, the red X will turn in to a blue arrow. I will pass along your feedback and concerns in regard to there being an option to download a letter that is not ready to view. Thank you for taking the time to bring it to our attention.
Photo of Avery Erbland

Avery Erbland

  • 2 Posts
  • 0 Reply Likes
Thank you so much! :)

This conversation is no longer open for comments or replies.