Downloading Letter

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  • Updated 1 month ago
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I received a letter from my sponsor child. It has an “x” on it, so I’m assuming it is in the process of being translated? However, if I swipe over on it, it says “download.” So if I click download, it begins to download the letter but never finishes. Is it already through translation or still going through? If it’s still going through, then why do I have the option to download it even if that doesn’t work?
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Avery Erbland

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Posted 1 month ago

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Leah, Employee

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Hello Avery, I am sorry for your frustration. The letter is still in translation. Once the letter is available for you to view, the red X will turn in to a blue arrow. I will pass along your feedback and concerns in regard to there being an option to download a letter that is not ready to view. Thank you for taking the time to bring it to our attention.
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Avery Erbland

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Thank you so much! :)