Duplicate letter received in mail as well as on line.

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Isolated issues that could be confusing

I got two of the same letter from Angie in the mail on the same day with all the inserts for paper letter writing. I have been writing on line for some time now. I had already noticed this letter on line and printed it because I was on site writing letters. I just saw how to change my preference for letter writing.... I like getting the letters in the mail, but can adjust to getting them digitally if I get some kind of notification that a new letter is available. Suzanne Durheim US 1729714
Photo of Suzanne Durheim

Suzanne Durheim

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5223 Posts
  • 1137 Reply Likes
Hi Suzanne! I am so sorry you received a duplicate of the letter from Angie recently :(. That is certainly not something that should normally happen. You actually should receive email notifications every time a new letter from one of your children is ready in your account :), so I would be happy to change your preferences (or you can change them too) to receiving them digitally only if you'd like!
Photo of Suzanne Durheim

Suzanne Durheim

  • 1 Post
  • 0 Reply Likes
Please do make that change. Thanks
Photo of Christina

Christina, Employee

  • 1382 Posts
  • 302 Reply Likes
Hello Suzanne! I have updated your letter preferences, so now you should only receive an email notifying you of a new letter! 

This conversation is no longer open for comments or replies.