Easier account access?

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  • Updated 4 years ago
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Having access issues. Is their a way that i can access my account, without having to click on facebook, as it continually refuses to accept my username and password unless i chick fb!? Thank you x
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Rhonda

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Posted 4 years ago

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Sarah, Official Rep

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Hey Rhonda! Are you talking about accessing your online account through www.compassion.com? I'm just trying to figure out where you are logging in from :).
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Rhonda

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No hun, I'm only able to add my email address and click on the facebook icon!
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Rhonda

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Sarah, Official Rep

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Huh, there may be an issue with the Australian website. Have you tried using a different browser or clearing your cookies yet?
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Rhonda

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No i haven't hun, but was told it could be down to using my phone? Is their an app i could use??
Thanks hun xxx
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Emily

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Australia doesn't currently have an app, Rhonda. If they ever develop an app, they'll let all of their sponsors know. I'm so sorry. I would suggest contacting Compassion AU and seeing if they are experiencing issues currently or I would try using a different browser or clearing your cookies as Sarah suggested. I hope it begins to work for you soon! 
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Rhonda

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Thank you my lovely x

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