Effective communication

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I've sponsored my two boys nearly a year now and after all this time, due to the fact that they are only 6 yo, I have no clear idea whether they actually have my letters read to them; going by the conversations I have with them through their surrogates. So I take it by faith that everyone's doing the jobs they're supposed to do.

Recently, after no-one ever realized the name I use for myself - Mr. Mark, is the name by which they're supposed to refer to me, I gave my boys instructions concerning how one shows respect when addressing their elders - at the same time deflecting my comments towards the local Compassion staff. 

Here's a snip of the letter I sent and the latest reply from one boy through his amanuensis.
I would like this matter to be resolved. Thanks.
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mark bowen

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  • :|

Posted 1 week ago

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Sierra, Employee

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Hello, Mark. Thank you for reaching out to us with this concern! I am sorry that your children have not responded to your letters by calling you your preferred name. The project staff does an excellent job teaching the children how to respond to letters. However, keep in mind, children may not have their most recent letter with them when they reply. This means they may have forgotten requests that were asked of them in a previous letter. These children also communicate verbally; letter writing tends to be a foreign concept to most of them, and they may not have the same ways of paying respects to their elders as we have here in the US. I have changed your preferred name on your account to "Mr. Mark". This is what the children see when they sit down to write their letter to you. Hopefully, this will help them remember to address you by the name you wish.
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mark bowen

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Much appreciated, thanks Sierra.