Elizabeth Pease

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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I have a complaint about a Christmas donation for one of my three sponsored children.
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Elizabeth Pease

  • 17 Posts
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  • Frustrated.

Posted 2 years ago

  • 1
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Debra Gonzalez

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what is the complaint?????
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Elizabeth Pease

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I already sent my Christmas donation and Compassion is asking me for more.
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Debra Gonzalez

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an employee can probably answer you better but I think it is probably jus a generic message that gets sent or that you Christmas gift just wasn't put in to the system yet
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Elizabeth Pease

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Hope so, thank you for replying so quickly.
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Sarah Heacock Schreffler

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Do you mean the message on your account when you log in? Yes. That is a generic message of reminder. I have given a gift for the birthday but the reminder does not disappear until a certain date. Same now for Christmas. Already gave for Christmas but the message is still there. I just ignore it.
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Madison

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Hello Elizabeth! I am so sorry about this. I did look up the email address you have, and found that we have four separate accounts in our system for you. This could very well be the issue behind this. I have gone ahead and submitted a request for these four to be merged to one account. Your active sponsor number will now be 01913580. If you have any further questions, please let us know and we will be happy to assist you! :) 

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