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I'm not receiving any notifications when I have a new letter to read. I am getting emails when I write to my kids though. Is this a known problem? I've actually not gotten any email from Compassion since the letter writing changes aside from direct communications and "thank you for writing" emails.
KristenH, Champion
Posted 3 years ago
Susan, Sponsor and Donor Relations, Social Media
Hi to both Kristen's! :) I know we were having some issues with too many emails being sent for a while so we had stopped the email notifications so that could be behind the lack of emails. Either way, I'm looking into getting this corrected for you though so that you will begin receiving the emails.
KristenH, Champion
Susan, Sponsor and Donor Relations, Social Media
KristenH, Champion
Hi, any updates for this issue? I still do not get any notifications other than the thank you for writing. My wife gets a child of the day or week email, I do not get. Thanks
Susan, Sponsor and Donor Relations, Social Media
John, to clarify, you are not getting any email notifications other than confirmations that you wrote a letter, correct? It sounds like you are talking about more than just the child letter notifications which is a slightly different problem.
Yes, I do get emails from replies to my post here and for "thanks for writing" to my online letters I write. Nothing else I believe. Nothing for, you have a new letter, nothing else, don't know what else there is. If I make a gift payment I will get that. No news letter types, if there are any.
Christina, Employee
John, I'm so sorry that you haven't been receiving the same emails as your wife :(. For us to better assist you, will you please tell me which emails you would like to receive that you are not getting right now? I understand that you would like to receive the email to notify you of a new letter and the photo of the week email, but could you please let me know which emails your wife is getting that you would like to receive as well. This will greatly help us resolve this issue for you :).
Anything from compassion.
Christina, Employee
John, thank you for letting me know that you would like to receive all of Compassion's emails. I have checked your account and have confirmed that you have opted in for all of Compassion's emails. To further troubleshoot this issue, would you mind please checking your spam or junk folder? Thank you!
I check those daily. Nothing there
John, I am so sorry that you are not receiving emails as you should be. We are troubleshooting this issue and we will get to the bottom of it as soon as possible! Thank you so much for your kindness and patience through all of this.
I did not receive email notifications for my last two lettters (one from Emmanuella, one from Ana Luiza). Both letters were received within the last week or so. This just started happening so I don't know if there is a glitch in the system I just wanted to make Compassion aware.
Christina, Employee
Chantel, I'm so sorry to hear that you did not receive an email of Ana and Emmanuella's most recent letters to you :(. Thank you so much for letting us know so we may help you! Please rest assured that I have sent these examples to our technical teams to further assist them is resolving this known issue. We are so sorry for any inconvenience this may have caused you. We are very thankful for your understanding and grace as we work to resolve this issue for your future children's letters.