End sponsorship

  • 1
  • Question
  • Updated 4 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved.

First I want to say God bless you for all that you do there at Compassion. Unfortunately at this time I cannot financially afford to continue with the monthly payments. My family is going through some hard times and I know God will provide and it breaks my heart to have to not sponsor Idania but I have to help my family where I can. I cannot find anywhere to do that one here, can you let me know how I can go about doing that?
Photo of Erin Smith

Erin Smith

  • 0 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4921 Posts
  • 1087 Reply Likes
Erin, I am so sorry that your family is going through a difficult financial period and that you need to cancel :(. We can certainly take care of doing that for you, but we may have another option that could help you continue the sponsorship. Compassion would be able to cover your support for the months of July through September and also reduce your sponsorship rate to $19 a month for October through February. Would that be helpful to you? Please let me know if it would or if you still need to cancel.
Photo of Erin Monica

Erin Monica

  • 2 Posts
  • 0 Reply Likes
Please cancel my membership. The month of July just came out for the full amount. Thank you.
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Erin, we sincerely apologize and are deeply sorry that we did not take care of covering your support as we had previously offered. I'm so sorry for this mistake as we must not have been notified of your reply :(. Please rest assured that I have asked our processing team to refund the $38 which may take a couple of business days. I have also cancelled your sponsorship per your request, and you will receive a confirmation in the mail within two weeks. Thank you for the time you were able to bless Idania with your love and support. God bless you. 
Photo of Erin Monica

Erin Monica

  • 2 Posts
  • 0 Reply Likes
Thank you! That would be so helpful to me and my family and so gracious of you!

This conversation is no longer open for comments or replies.