End sponsorship | Compassion International Customer Community

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved.

First I want to say God bless you for all that you do there at Compassion. Unfortunately at this time I cannot financially afford to continue with the monthly payments. My family is going through some hard times and I know God will provide and it breaks my heart to have to not sponsor Idania but I have to help my family where I can. I cannot find anywhere to do that one here, can you let me know how I can go about doing that?

Erin Smith

0 Posts
0 Reply Likes

Posted 1 year ago

1 year ago

Sarah, Official Rep

5177 Posts
1129 Reply Likes

Erin, I am so sorry that your family is going through a difficult financial period and that you need to cancel :(. We can certainly take care of doing that for you, but we may have another option that could help you continue the sponsorship. Compassion would be able to cover your support for the months of July through September and also reduce your sponsorship rate to $19 a month for October through February. Would that be helpful to you? Please let me know if it would or if you still need to cancel.

2018-07-09T19:26:49+00:00

Erin Monica

2 Posts
0 Reply Likes

Please cancel my membership. The month of July just came out for the full amount. Thank you.

2018-07-09T20:46:53+00:00

Christina, Employee

1376 Posts
301 Reply Likes

Erin, we sincerely apologize and are deeply sorry that we did not take care of covering your support as we had previously offered. I'm so sorry for this mistake as we must not have been notified of your reply :(. Please rest assured that I have asked our processing team to refund the $38 which may take a couple of business days. I have also cancelled your sponsorship per your request, and you will receive a confirmation in the mail within two weeks. Thank you for the time you were able to bless Idania with your love and support. God bless you.

1 year ago

Erin Monica

2 Posts
0 Reply Likes

Thank you! That would be so helpful to me and my family and so gracious of you!

This conversation is no longer open for comments or replies.