Ending our sponsorship after a year and one letter from our child. Sad to go but this is beyond unacceptable.

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Sadly, after a year of sponsorship, and giving of nearly $600, we will have to give up our sponsored child in Haiti. When I went to my first Compassion event, I thought it would be a great way for my son to learn compassion, and so we sponsored a child in Haiti about his age. But after 15 letters sent, many of which I simply went ahead and translated to French for you, to facilitate their quick arrival.  Christmas gifts, special family gifts for the emergency after the hurricanes, we have received one letter, ONE, the first letter on the form sheet that each child writes. And, we only received this after coming to this site and someone doing something to prompt it being sent. 

We do not feel like our gifts or our words are reaching our child, nor have we been able to build any type of relationship with him whatsoever. Our conversations are all just one way, us writing with no responses. My child has begun to doubt the existence of this child. My husband says that we could drop money on the sidewalk and have a better idea that someone who needs it get it. The program is not working as it was advertised or promised for us, and the fact that so much money has been spent without photos or accountability makes me now question where our funds are really going.  And please do not say that it is difficult due to distance, politics, customs, etc. We all knew this when we signed on.  However, you are not keeping to the word and spirit of your agreement to at least let us know where our special gifts go.   We have gone well beyond what is reasonable or even patient in receiving any sort of validation or even contact from our child. 

I will be writing Neider and making some excuse as to why we cannot continue any more, so he does not hold you at fault and maybe he can get a new sponsor. I will hope that you will forward our last letter on to our child, including our contact info, should he or his family wish to contact us without having to go through your organization. Also, if I could make two recommendations, it would be that you drastically improve communication to and from the children, and you stop wasting so much time, money and our patience on the many many many mailings you send home asking for more.  You have a lot of people here and on Facebook pages specific to each country sponsoring children.  You have a huge pool of loving, compassionate people.  And I think you are trying to do your best.  But we all do it with the desire to know those children and build some sort of connection.  Until you solve that problem and the communication flows, then I will have to work with other organizations who are somehow much more successful in these areas, all over the world. 
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Linda Baker

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  • very sad and disappointed

Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Official Response
Linda,

I sincerely apologize for the incredible disappointment, frustration, and concern that we have caused. I am saddened that your experience with Compassion over the last year has not met your expectations, or even the standards that we have here within this organization for quality and integrity. I also want to apologize for the delay in my response. You have posted in several places here on this page with many different concerns. In an attempt to respond to all of your concerns, we wanted to make sure we read all of your posts and researched each issue thoroughly before responding. I hope you can understand our reasoning on this. 

We greatly appreciate your partnership and all of the loving letters and gifts that you have sent. Please know that whether or not Schnaider is able to express this to you and your son, each of your letters have made a huge difference in his life. It is amazing and uncommon to see a sponsor write as often as you do, and send so many generous gifts. Please know that it is seen and appreciated.

You are completely entitled to know where your money is going, and receive acknowledgement that your gifts were received. As a sponsor, you should receive a thank you letter within six months of when the gift was given. I sincerely apologize that you have waited so incredibly long for a thank you letter for the very generous gifts you have sent. You are right. Waiting seven months for a thank you letter is unacceptable and we are working to correct this for you. I sent an inquiry to request that Schnaider sends both thank you letters, and a photo for the four gifts that you sent in October and November 2016. I also adjusted your account and covered the next three months' support for you. You should not be responsible to make any further payments until you have received the inquiry back and have a satisfactory response to all of your concerns.

It is not normal to go longer than four months before the first letter or six months without a reply letter. I am so sorry that you had to wait nine months for the first and only letter you have ever received. Again, you are right that this is unacceptable and we take full responsibility for that. As you mentioned, we did send an inquiry and this one letter was sent. While it is not right for sponsors to have to send an inquiry for each letter, it is also difficult to fix issues if we do not know about them. Again, we greatly appreciate you taking the time to let us know that there was a problem and we are absolutely happy to fix it for you. 

I am happy to take care of whatever you want to do on your account today, but I would ask that you give us a chance to correct these issues, and win back your trust. If after the next couple months, you still feel that you would like to cancel, and we will honor your wishes. 

Lastly, I know you had other concerns and I will be addressing those concerns shortly.