Error in charging, please help

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  • Updated 10 months ago
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On December 31st, I changed my outgoing dates to once a week, because that will be easier for me financially. Since one of my five left the program unexpectedly a few days before, the new outgoing dates are the 7th, the 14th, the 21st, and the 28th.

Well, I was charged the full sum on the 2nd anyway. I'm guessing this was already set to go out, but if there is any way you could undo this and send out the four payments of $38 individually on the new dates instead, I would be greatly appreciative. Please honor my new outgoing dates in the months to come. Thank you.
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Briana

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Posted 10 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Briana, I can understand how it would be easier to have the withdrawal for once a week and we certainly would like to honor that. It looks like our system made a one time charge on the day that you changed the pull dates and I sincerely apologize as it sounds like this charge was unexpected. We are happy to refund this amount and continue with the plan that you had set in place for withdrawals on the 7th, 14th, 21st, and 28th of this month. Otherwise, these withdrawals will take place for the first time in February. Please let me know your wishes, and I will make sure it gets done on your account. Thank you so much for your patience and understanding. 
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Briana

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Could you refund the funds scheduled to go out on the 14th, 21st, and 28th?  It's close enough to the 7th today.  Thank you.
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Shannon Massey, Employee

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Hi Briana, 
I have placed a request to get these 3 payments back to you. Once these are refunded back, our system will recognize that these have not been paid and it will default back to these dates you set up. :) I hope this is helpful and again we are so sorry for the inconvenience! 
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Briana

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Thank you! 

By the way, I saw little Premod from Sri Lanka was added as a new correspondent sponsor today, and I thank you all for this new connection, too.  :)
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Sarah, Sponsor and Donor Relations, Social Media

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We're so glad you can be the correspondent for Premod!

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